Hi, Can someone help me understand the ideal average training days for employees in a non voice bpo, where process trainings are not included. Regards, Abhay
From India, Gurgaon
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2From India, Gurgaon
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There are no fixed standards. It varies from company to company. In my experience, the average training days for employees were as follows at the place where I worked:
Training Days by Employee Level
Level 1: Executive and Sr. Executive - 6 days/year
Level 2: TL and AM - 8 days/year
Level 3: Managers and Sr. Managers - 8 days/year
Level 4: AVP and VP - 8 days/year
These days were determined after a complete Training Needs Identification (TNI) based on the competency mapping process.
From India, Delhi
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Training Days by Employee Level
Level 1: Executive and Sr. Executive - 6 days/year
Level 2: TL and AM - 8 days/year
Level 3: Managers and Sr. Managers - 8 days/year
Level 4: AVP and VP - 8 days/year
These days were determined after a complete Training Needs Identification (TNI) based on the competency mapping process.
From India, Delhi
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Copy of TRAINING NEED IDENTIFICATION FORMAT.doc
Why Employee Training Fails.ppt