Hi All, :) Please give me an insight on Training needs identification in an organization. What are the ways by which training needs are identified ??
From India, Mumbai
From India, Mumbai
Hi Deepti, Am attaching a pdf file on TNA and you can still find more information in the Training and Development section which am sure will be very helpfull to you. Regards
From India, Madras
From India, Madras
I think the basic things required for the analysis of training are:
1. Performance appraisal
2. Job description
3. Competency mapping
Performance appraisal provides insight into how the employee is performing. Job description helps you understand what is actually required for the job. Competency mapping informs you about the competencies required.
Ekta
From India, Ahmadabad
1. Performance appraisal
2. Job description
3. Competency mapping
Performance appraisal provides insight into how the employee is performing. Job description helps you understand what is actually required for the job. Competency mapping informs you about the competencies required.
Ekta
From India, Ahmadabad
Dear Antony,
I am Rupali Wadhwa located in Delhi and working on the identification of training needs in my organization. I would really appreciate it if you could email me this attachment as I am unable to open it.
Regards,
From China, Qinhuangdao
I am Rupali Wadhwa located in Delhi and working on the identification of training needs in my organization. I would really appreciate it if you could email me this attachment as I am unable to open it.
Regards,
From China, Qinhuangdao
Hi,
I am Lakshmi, studying for my MBA final year with an HR specialization. Presently, I am working on my project on E-Governance – the impact of training on the performance of employees. Therefore, I kindly request you to send a questionnaire on E-Governance, as it would greatly assist me with my project.
Details:
- Course: MBA
- Specialization: HRM
- Project: Impact of training on the performance of employees
- Questionnaire needed on E-Governance regarding the impact of training on the performance of employees.
With Regards,
Lakshmi S.
From India, Hyderabad
I am Lakshmi, studying for my MBA final year with an HR specialization. Presently, I am working on my project on E-Governance – the impact of training on the performance of employees. Therefore, I kindly request you to send a questionnaire on E-Governance, as it would greatly assist me with my project.
Details:
- Course: MBA
- Specialization: HRM
- Project: Impact of training on the performance of employees
- Questionnaire needed on E-Governance regarding the impact of training on the performance of employees.
With Regards,
Lakshmi S.
From India, Hyderabad
Dear Rupali / Ajith,
I am once again attaching the TNA File which is in Adobe format. Right-click on the file and select "Save Target as" to download it onto your desktop. I am sure you can now open it. In case you still can't open it, let me know, and I shall help you.
Regards
From India, Madras
I am once again attaching the TNA File which is in Adobe format. Right-click on the file and select "Save Target as" to download it onto your desktop. I am sure you can now open it. In case you still can't open it, let me know, and I shall help you.
Regards
From India, Madras
I had no problem downloading and opening the document. It's a very good short article - read it and get started with its advice. It may be the case that you don't have the Adobe Acrobat Reader installed on your system. Go to www.adobe.com and follow the links for the free Acrobat Reader. You may find that you first have to save the download on your hard disk and then open it from within your file manager.
Kind regards, Martin
From United Kingdom,
Kind regards, Martin
From United Kingdom,
Thanks Antony. Actually i was putting double clicks to open it. Its really very useful and i fully agree that people open up more in informal meets than in formal meetings. regards
From China, Qinhuangdao
From China, Qinhuangdao
There are following ways of training need analysis - Competence Matrix Performance Appraisal Job Evaluation Regards Yogesh Kapde HR Manager
hey Deepti, r u from Pune? am asking coz one of my friends named Deepti has joined here too ... so just trying to confirm if u r the one! Regards, Pallavi
From India, Pune
From India, Pune
hi!! no i am not from pune but from Noida. tk kare shivjeet ____________________ GO on!!!!
From India, New Delhi
From India, New Delhi
Hi Antony, That was a a very helpful article on training needs analysis. Thanx a lot. I shall refer to it for my projects, Regards, Tithi
From India, Pune
From India, Pune
Hi,
We provide training on Certified Recruitment Analyst, Certified Programme for Competence Development, and International Certification Training. Please email me to learn more details about the workshop, or you can reach me at
.
Regards
From India, Visakhapatnam
We provide training on Certified Recruitment Analyst, Certified Programme for Competence Development, and International Certification Training. Please email me to learn more details about the workshop, or you can reach me at
Regards
From India, Visakhapatnam
Hi, I am Rajni from Mumbai, a trainer looking for training modules on soft skills to facilitate training in my company. I have just taken up this assignment and am in desperate need of some good modules on leadership skills, negotiation skills, managerial skills, decision-making, and anything related to soft skills. Please, I need support on this. You can email me at successplus@rediffmail.com.
From India, Mumbai
From India, Mumbai
Dear Anthony,
Greetings! I'm Raj from Bangalore. I have been told to give a presentation on identifying training needs. I could not open your posting. If you could attach that info to my ID (rajesh_c_p@rediffmail.com), that would definitely serve my purpose.
Regards
From India, Bangalore
Greetings! I'm Raj from Bangalore. I have been told to give a presentation on identifying training needs. I could not open your posting. If you could attach that info to my ID (rajesh_c_p@rediffmail.com), that would definitely serve my purpose.
Regards
From India, Bangalore
Hey Anthony!
This is Kanika. And no, I'm not writing this to say I cannot open the file. In fact, I had no problem. I just wanted to appreciate your effort in sending individual emails, patiently.
Guys, I believe we need to applaud this man for the trouble he has gone through, regardless of whether you were on the receiving end or not.
Kanika
From India, Ghaziabad
This is Kanika. And no, I'm not writing this to say I cannot open the file. In fact, I had no problem. I just wanted to appreciate your effort in sending individual emails, patiently.
Guys, I believe we need to applaud this man for the trouble he has gone through, regardless of whether you were on the receiving end or not.
Kanika
From India, Ghaziabad
hi u can go through the pdf sent by Antony in training and development section of this site. it would be helpful for u
From India, Hyderabad
From India, Hyderabad
Dear a sinha, pls mail me details abt your org and services you offer. Ia m interetsed in 'Train-the-Trainer' course. do you have it??? sridhar bangalore 9980570366
From India, Bangalore
From India, Bangalore
Dear Antony,
I do not know why I can't open the PDF file. When I double-click on your PDF file, nothing appears. Can you please send me the file again? I already opened it using my PDF.
Thank you! :)
I do not know why I can't open the PDF file. When I double-click on your PDF file, nothing appears. Can you please send me the file again? I already opened it using my PDF.
Thank you! :)
Dear Newbies -
Yes, this is for all who know how to log in to this forum. If you are facing issues with downloading the file, please follow these steps:
1. Right-click your mouse button (the arrow should be pointed on the attachment - this will be in Anton's post).
2. In the options, click "save target as."
3. Whatever the menu shows, do not try to outsmart Windows! Just hit enter and proceed with the "save" option. While doing this, ensure you save it on your desktop or in my documents.
4. Make sure that Adobe Acrobat Reader is installed on your machine (with the correct version), or no one can do much to help you with the same.
5. Lastly, when you finally access the file, please come back here and thank the original poster, "Anton."
Now, please proceed cautiously. Best of luck!
Nad
From India, Mumbai
Yes, this is for all who know how to log in to this forum. If you are facing issues with downloading the file, please follow these steps:
1. Right-click your mouse button (the arrow should be pointed on the attachment - this will be in Anton's post).
2. In the options, click "save target as."
3. Whatever the menu shows, do not try to outsmart Windows! Just hit enter and proceed with the "save" option. While doing this, ensure you save it on your desktop or in my documents.
4. Make sure that Adobe Acrobat Reader is installed on your machine (with the correct version), or no one can do much to help you with the same.
5. Lastly, when you finally access the file, please come back here and thank the original poster, "Anton."
Now, please proceed cautiously. Best of luck!
Nad
From India, Mumbai
Dear Antony,
I am Varun located in Hyderabad and working on identifying training needs in my organization. I would really appreciate it if you could email me the attachment as I am unable to open it.
My Email Address is: varunsinghsoft@rediffmail.com
Regards,
Varun
From India, Hyderabad
I am Varun located in Hyderabad and working on identifying training needs in my organization. I would really appreciate it if you could email me the attachment as I am unable to open it.
My Email Address is: varunsinghsoft@rediffmail.com
Regards,
Varun
From India, Hyderabad
Hi Anthony,
I am actually preparing the Training Needs Analysis Format so that I can send it across to the Team Leads to have it filled out by their respective teams. However, I have a doubt about the file you sent. For example, let's consider a scenario where the company is working on JAVA, and there are some employees who may not be very thorough in certain aspects of the JAVA program. How can we identify such gaps, and what type of questions will help us determine if an employee is lacking knowledge in those areas?
Regards,
Jennifer Isaac
From India, Mumbai
I am actually preparing the Training Needs Analysis Format so that I can send it across to the Team Leads to have it filled out by their respective teams. However, I have a doubt about the file you sent. For example, let's consider a scenario where the company is working on JAVA, and there are some employees who may not be very thorough in certain aspects of the JAVA program. How can we identify such gaps, and what type of questions will help us determine if an employee is lacking knowledge in those areas?
Regards,
Jennifer Isaac
From India, Mumbai
[quote="Ekta Sharma"]
I think the basic things required for analysis of training are:
1. Performance appraisal
2. Job description
3. Competency mapping
Performance appraisal gives you insight as to how the employee is performing. Job description will help you know what actually is required for the job. Competency mapping will let you know what competencies are required.
Ekta
[Hi all, this is Mausam Joshi, a new member of the group. I'm working in an MNC, projects-based organization at Baroda. I am starting training activities at my place and want to prepare a training calendar. But before that, I need to identify training needs. Please send me the format/template of training need identification]
I think the basic things required for analysis of training are:
1. Performance appraisal
2. Job description
3. Competency mapping
Performance appraisal gives you insight as to how the employee is performing. Job description will help you know what actually is required for the job. Competency mapping will let you know what competencies are required.
Ekta
[Hi all, this is Mausam Joshi, a new member of the group. I'm working in an MNC, projects-based organization at Baroda. I am starting training activities at my place and want to prepare a training calendar. But before that, I need to identify training needs. Please send me the format/template of training need identification]
Hi guys,
I am preparing a training calendar and need a Training Needs Identification format to begin. I have drafted one by referencing books and the internet, but I am not satisfied with it. Please share the format with me and help me out. You can reach me at mvj@geap-india.com.
Thank you.
I am preparing a training calendar and need a Training Needs Identification format to begin. I have drafted one by referencing books and the internet, but I am not satisfied with it. Please share the format with me and help me out. You can reach me at mvj@geap-india.com.
Thank you.
Hi all,
I've gone through the PDF file sent by Anthony. Mine is a small organization, and to start with, I have planned to create a simple format and distribute it to all HODs to get it filled out by their team members. Based on their inputs, I can prepare my training calendar.
I am attaching the format for your inputs and suggestions.
Regards,
Mausam 😉
I've gone through the PDF file sent by Anthony. Mine is a small organization, and to start with, I have planned to create a simple format and distribute it to all HODs to get it filled out by their team members. Based on their inputs, I can prepare my training calendar.
I am attaching the format for your inputs and suggestions.
Regards,
Mausam 😉
Hey guys.. i m new to this grp. sometimes i get lost in the process of browsing.. can u pls guide me how to use this site.... Regards Mausam
Hi Anthony, I saw your message on the site. i am currently doing a project on Needs Identification, i would appreciate if you can email me the documents for the same. Thanks
From India, Bangalore
From India, Bangalore
Hi Everybody!!!
First of all, thanks to Antony and Mausam for the nice posts on Training. I have just joined a company as HR. It is a new software firm. I have been asked to prepare complete training details. Can anybody please guide me on how to start, what documents I need to maintain, and what will be the process???
Please guide, I am totally stuck.
Thanks and regards,
From India, Bangalore
First of all, thanks to Antony and Mausam for the nice posts on Training. I have just joined a company as HR. It is a new software firm. I have been asked to prepare complete training details. Can anybody please guide me on how to start, what documents I need to maintain, and what will be the process???
Please guide, I am totally stuck.
Thanks and regards,
From India, Bangalore
Hi Laxmi,
I recently joined this forum. I am studying MBA final year and I am doing a project on training and development. However, I am confused with the findings and analysis. If you have any related material, please forward it to me. My email is shaistafarheen85@yahoo.com. Please help me. I will be very grateful to you.
From India, Hyderabad
I recently joined this forum. I am studying MBA final year and I am doing a project on training and development. However, I am confused with the findings and analysis. If you have any related material, please forward it to me. My email is shaistafarheen85@yahoo.com. Please help me. I will be very grateful to you.
From India, Hyderabad
Hi,
I'm an MBA student. I'm working on my project about training needs analysis or training need identification. I have gathered some information and documents. I need help with drafting the project content and creating effective questionnaires to enhance the quality of my project. I hope you can assist me. If you have any related materials, please forward them to my email id diya1200@yahoo.com.
I am eagerly awaiting your response.
Thank you,
Diya
From India, Calicut
I'm an MBA student. I'm working on my project about training needs analysis or training need identification. I have gathered some information and documents. I need help with drafting the project content and creating effective questionnaires to enhance the quality of my project. I hope you can assist me. If you have any related materials, please forward them to my email id diya1200@yahoo.com.
I am eagerly awaiting your response.
Thank you,
Diya
From India, Calicut
Hi Vandana,
I am currently pursuing an MBA and undertaking an internship. The topic of my internship is related to the training needs identification of competencies required by employees. I would greatly appreciate any suggestions you could provide, as well as any model/framework related to competencies.
I am eagerly awaiting your response.
Thank you,
Vandana
I am currently pursuing an MBA and undertaking an internship. The topic of my internship is related to the training needs identification of competencies required by employees. I would greatly appreciate any suggestions you could provide, as well as any model/framework related to competencies.
I am eagerly awaiting your response.
Thank you,
Vandana
When your intention is to meet strategic goals, or is improving client relations, it is either to exceed in quality attainment or to adapt to the environmental changes, the right step is to undergo a need analysis of the organization.
TNA APPROACH:
IETR has adopted the ‘systematic approach for training’, which is initiated at the identification of the training needs of an organisation, and concluded at an assessment of the trainings thus taken.
This process provides a means for sound decision making to determine,
WHOM, WHAT, WHEN, WHERE, WHY & HOW OF TRAINING
The concept is based on obtaining an overall view of the training process, characterized by orderly process of gathering & analyzing, organizational & individual performance requirement
WHY TNA ?
TNA PROCESS
• It Aims at Performance Enhancement
• Is Client centered
• It Creates Enthusiasm among internal customers
• Is Systematic providing Objective study
• Is Focused and surfaces Genuine Training needs
• Leads towards Effective and Efficient training.
• Provides basis for design, delivery and evaluation.
• Looking at organization as a whole
• Organization’s functions, systems & processes
• Identify performance problems
• Analyze performance problems
• Identify training and development needs
• Recommend training interventions and non training implications
• Help org. to decide priorities for investment
• Help them plan training activities
Objectives of TNA :
• Identify and define the present thrust or focus area of the organization
• Conduct functional analysis of the organization
• Find out performance gaps affecting the thrust area
• Identify the performers contributing towards it.
• Identify training and non training needs to improve performance
TNA DELIVARIABLES:
Improving the client relations by improving organizational and functional image, by reducing the complaints, rejections, or goods returned. It also helps increase the proportion of on – time deliveries.
Laxmikant Shinde
From India, Pune
TNA APPROACH:
IETR has adopted the ‘systematic approach for training’, which is initiated at the identification of the training needs of an organisation, and concluded at an assessment of the trainings thus taken.
This process provides a means for sound decision making to determine,
WHOM, WHAT, WHEN, WHERE, WHY & HOW OF TRAINING
The concept is based on obtaining an overall view of the training process, characterized by orderly process of gathering & analyzing, organizational & individual performance requirement
WHY TNA ?
TNA PROCESS
• It Aims at Performance Enhancement
• Is Client centered
• It Creates Enthusiasm among internal customers
• Is Systematic providing Objective study
• Is Focused and surfaces Genuine Training needs
• Leads towards Effective and Efficient training.
• Provides basis for design, delivery and evaluation.
• Looking at organization as a whole
• Organization’s functions, systems & processes
• Identify performance problems
• Analyze performance problems
• Identify training and development needs
• Recommend training interventions and non training implications
• Help org. to decide priorities for investment
• Help them plan training activities
Objectives of TNA :
• Identify and define the present thrust or focus area of the organization
• Conduct functional analysis of the organization
• Find out performance gaps affecting the thrust area
• Identify the performers contributing towards it.
• Identify training and non training needs to improve performance
TNA DELIVARIABLES:
- Identifying training and non training needs at the organizational level to enhance its effectiveness.
Improving the client relations by improving organizational and functional image, by reducing the complaints, rejections, or goods returned. It also helps increase the proportion of on – time deliveries.
Laxmikant Shinde
From India, Pune
Mr. Cindoy,
This is Gunjan here, PGDM 2nd year. As you are a training officer of your company, I want to know what qualifications are required to be a training officer. How can a new aspiring manager look forward to choosing his specified field?
Thank you.
From India, Patna
This is Gunjan here, PGDM 2nd year. As you are a training officer of your company, I want to know what qualifications are required to be a training officer. How can a new aspiring manager look forward to choosing his specified field?
Thank you.
From India, Patna
Hello everybody,
I am currently undergoing my summer training, and my project topic is employee satisfaction. I am struggling to come up with how I will prepare my questionnaire. I am working as a trainee at United India Insurance Co., which is a nationalized bank. Could you please assist me in preparing the questionnaire for the specified topic?
Thank you.
From India, Patna
I am currently undergoing my summer training, and my project topic is employee satisfaction. I am struggling to come up with how I will prepare my questionnaire. I am working as a trainee at United India Insurance Co., which is a nationalized bank. Could you please assist me in preparing the questionnaire for the specified topic?
Thank you.
From India, Patna
Hi,
I'm doing a project on Mapping Training Needs of Employees. The project should be around 100 pages. If there is any input that would be useful to my research, kindly let me know. Also, if anyone can brief me on how to go about with my research, I would be grateful.
Thank you :)
From India, Kochi
I'm doing a project on Mapping Training Needs of Employees. The project should be around 100 pages. If there is any input that would be useful to my research, kindly let me know. Also, if anyone can brief me on how to go about with my research, I would be grateful.
Thank you :)
From India, Kochi
Hi All,
I hope the below points will help you to identify TN.
IDENTIFYING TRAINING NEEDS
Action List
Action List
1. Review your business objectives and identify critical
activities.
2. Set measurable performance standards: for example, measures of
production efficiency or marketing success.
3. Monitor performance to identify problem areas.
4. Get feedback from customers, suppliers and other key business partners;
consider using interviews or surveys in areas such as customer satisfaction.
5. Ask employees to raise concerns and make suggestions; include
discussion of training needs in employee performance management.
6. Identify any dependencies: for example, where only one employee has
crucial skills or knowledge.
7. Review any legal requirements such as health and safety training.
8. Review any changes you plan or expect (eg new products, procedures
or technologies); identify potential weaknesses and problems.
9. Consider how employees’ roles may change: for example, your plans to
promote individuals and to develop new employees.
10. Prioritise weaknesses, problems and potential problems.
11. Consider how improving systems or equipment could contribute to
resolving problems.
12. Consider whether poor performance reflects bad management: for
example, a failure to agree clear objectives and motivate employees.
13. Consider whether you have unrealistic expectations given the calibre or
number of employees, and if you need to recruit new talent or reassign
roles.
14. Consider whether training will be an effective solution; assess employees’
willingness to learn, and preferred learning style.
15. Identify training options; set clear objectives for training activities.
16. Implement a pilot training scheme and review the outcome before rolling
the programme out.
17. Regularly review the
production efficiency or marketing success.
3. Monitor performance to identify problem areas.
4. Get feedback from customers, suppliers and other key business partners;
consider using interviews or surveys in areas such as customer satisfaction.
5. Ask employees to raise concerns and make suggestions; include
discussion of training needs in employee performance management.
6. Identify any dependencies: for example, where only one employee has
crucial skills or knowledge.
7. Review any legal requirements such as health and safety training.
8. Review any changes you plan or expect (eg new products, procedures
or technologies); identify potential weaknesses and problems.
9. Consider how employees’ roles may change: for example, your plans to
promote individuals and to develop new employees.
10. Prioritise weaknesses, problems and potential problems.
11. Consider how improving systems or equipment could contribute to
resolving problems.
12. Consider whether poor performance reflects bad management: for
example, a failure to agree clear objectives and motivate employees.
13. Consider whether you have unrealistic expectations given the calibre or
number of employees, and if you need to recruit new talent or reassign
roles.
14. Consider whether training will be an effective solution; assess employees’
willingness to learn, and preferred learning style.
15. Identify training options; set clear objectives for training activities.
16. Implement a pilot training scheme and review the outcome before rolling
the programme out.
17. Regularly review the
outcome of training to identify further training needs
and to assess the effectiveness of your training-needs analysis.
Cardinal Rules
Do:
•
•
focus on critical activities
•
anticipate change
•
analyse the causes of poor performance
•
identify alternatives to training
•
review outcomes
Don’t:
•
•
assume different employees have the same needs
•
expect employees to achieve unrealistic goals, with or without training
•
ignore other factors contributing to poor performance
•
organise training without clear objectives
• impose inappropriate training on unwilling employees
Regards,
Bilahari A
• impose inappropriate training on unwilling employees
Regards,
Bilahari A
From India, Bangalore
Hi everyone! This is Sindhu. I am doing my MBA in HR. Kindly, please tell me what kind of projects will be good to do in training and development. Can I do it in a government organization like ECIL? Kindly help me as I am running short of time. Thank you.
From India, Bangalore
From India, Bangalore
Hi Deepthi,
May I share a few ways of identifying the training needs?
1. Ask the employee what new he or she would like to learn.
2. Get the training needs identified by the employee endorsed by his/her superior.
3. Ask the superior to identify training needs for every employee working under him/her.
4. The gap between the required competence of a particular job and available competence in the person working is the training need.
Hope this info will be of some help to you.
Regards,
Vishwas H. Watwe
From India, Aurangabad
May I share a few ways of identifying the training needs?
1. Ask the employee what new he or she would like to learn.
2. Get the training needs identified by the employee endorsed by his/her superior.
3. Ask the superior to identify training needs for every employee working under him/her.
4. The gap between the required competence of a particular job and available competence in the person working is the training need.
Hope this info will be of some help to you.
Regards,
Vishwas H. Watwe
From India, Aurangabad
Hi Deepthi,
For preparing a training calendar, you need to be aware of the following things:
1. Prepare Training Needs Analysis (TNA) department wise.
2. Review the TNA with each department head to determine the required level of training for the employees. Also, prepare the gap analysis; this will help understand where the employees stand.
3. Determine whether to provide in-house or external training.
4. If external, identify training vendors and prepare the training budget.
5. Ask department heads to submit their feedback on employee performance before and after the training program.
6. Collect employee feedback on the training course (Training Evaluation feedback). This will help evaluate the training vendor.
Training will assist employees in acquiring competencies for higher positions and aid in their career growth. Don't send employees for namesake; they should be committed to the organization.
Saji
From United Arab Emirates, Abu Dhabi
For preparing a training calendar, you need to be aware of the following things:
1. Prepare Training Needs Analysis (TNA) department wise.
2. Review the TNA with each department head to determine the required level of training for the employees. Also, prepare the gap analysis; this will help understand where the employees stand.
3. Determine whether to provide in-house or external training.
4. If external, identify training vendors and prepare the training budget.
5. Ask department heads to submit their feedback on employee performance before and after the training program.
6. Collect employee feedback on the training course (Training Evaluation feedback). This will help evaluate the training vendor.
Training will assist employees in acquiring competencies for higher positions and aid in their career growth. Don't send employees for namesake; they should be committed to the organization.
Saji
From United Arab Emirates, Abu Dhabi
fo rfreshers the basic course involves communication skills . this can be generalised one or it can be combined with the values& culture of the organzation.
From India, Pune
From India, Pune
most important is to align the training needs with the growing busines needs.Identify and understand the mission /objectives for the coming 2 years adn this will help in tna
From India, Pune
From India, Pune
Hi,
I'm doing a project on Mapping Training Needs of contractual Employees and am totally lost at it. Please help me with that. Also, if anyone can brief me on how to go about with my research, I would be grateful.
Thank you
From India, Delhi
I'm doing a project on Mapping Training Needs of contractual Employees and am totally lost at it. Please help me with that. Also, if anyone can brief me on how to go about with my research, I would be grateful.
Thank you
From India, Delhi
Hi Deepthi.J,
Soft skill to be given for freshers;
• Communications skills
• Teamwork/Team building
• Positive attitude
• Customer service / selling skills (based on their job requirements)
• Time & Stress management
Regards,
Moataz
From Saudi Arabia, Jiddah
Soft skill to be given for freshers;
• Communications skills
• Teamwork/Team building
• Positive attitude
• Customer service / selling skills (based on their job requirements)
• Time & Stress management
Regards,
Moataz
From Saudi Arabia, Jiddah
Dear Mr Xavier, This is a really helpful pdf, may I get your e-mail id so that i may get in touch with you for queries around how to administer the same..
From India, Gurgaon
From India, Gurgaon
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