Dale carnegie Train the trainer course? Hello everyone, can you give me a feedback on how good and beneficial are the training programmes from Dale carnegie in India? suman
From India, Delhi
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From India, Delhi
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Hello everyone.
I am the sole trainer in my organization. I am going to hire new members for my team. Therefore, I request you to guide me on how I should proceed with training these trainers. Would a "train the trainer" course help? Do you have any other suggestions?
Suman
From India, Delhi
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I am the sole trainer in my organization. I am going to hire new members for my team. Therefore, I request you to guide me on how I should proceed with training these trainers. Would a "train the trainer" course help? Do you have any other suggestions?
Suman
From India, Delhi
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Dear Suman,
Training is more a matter of attitude than a profession. To be a trainer, one has to have a mindset of a researcher. A good trainer needs to have the following:
a) A good command over English. I found many of the trainers weak in English.
b) A good trainer must have worked in HR, Marketing, or Customer Service, etc. He/she should have real-life experiences with staff failures. He/she should have to his/her credit personal failures and successes.
c) In the course of working, staff always commit some sort of mistakes. These mistakes should always be recorded. A good trainer needs to have an inventory of such failures where he/she can link it further in various training modules like Communication Skills, Time Management, Managerial Skills, and so on.
d) A good trainer needs to have the right personality. His/her voice should be captivating.
e) A good trainer needs to have a free flow of verbal communication.
A person succeeds as a trainer provided he/she has the above qualities. Where you do the "Train the Trainer" course does not matter.
I am a Bangalore-based freelance soft skills and behavioral trainer. I conducted my first training program in 1991. For the last 5 years, I have been in corporate training. If you wish, I can conduct the "Train the Trainer" program for your trainers.
You can contact me on my mobile number or through email at [insert email address].
To make you aware of my training activities, I have attached my Training e-Brochure. This brochure will give you information about my training methodology and a list of the training modules that I cover in my training.
Thanks,
Dinesh V Divekar
From India, Bangalore
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8035Training is more a matter of attitude than a profession. To be a trainer, one has to have a mindset of a researcher. A good trainer needs to have the following:
a) A good command over English. I found many of the trainers weak in English.
b) A good trainer must have worked in HR, Marketing, or Customer Service, etc. He/she should have real-life experiences with staff failures. He/she should have to his/her credit personal failures and successes.
c) In the course of working, staff always commit some sort of mistakes. These mistakes should always be recorded. A good trainer needs to have an inventory of such failures where he/she can link it further in various training modules like Communication Skills, Time Management, Managerial Skills, and so on.
d) A good trainer needs to have the right personality. His/her voice should be captivating.
e) A good trainer needs to have a free flow of verbal communication.
A person succeeds as a trainer provided he/she has the above qualities. Where you do the "Train the Trainer" course does not matter.
I am a Bangalore-based freelance soft skills and behavioral trainer. I conducted my first training program in 1991. For the last 5 years, I have been in corporate training. If you wish, I can conduct the "Train the Trainer" program for your trainers.
You can contact me on my mobile number or through email at [insert email address].
To make you aware of my training activities, I have attached my Training e-Brochure. This brochure will give you information about my training methodology and a list of the training modules that I cover in my training.
Thanks,
Dinesh V Divekar
From India, Bangalore
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Hi Dinesh,
Thanks a lot for your response and offer to help. I am based in Delhi and want to attend a session that gives me the opportunity to observe other trainers, get feedback on my training style, learn from other perspectives, and update my own training skills.
The job requisition that I have put to my HR cites a similar skill set as you have mentioned. I am hiring my team in a slow phase, maybe one member in a month's time and another in about 3 months (if I get lucky to find a good person!)
I am just confused about the process of getting them started once on board after the induction. Should I discuss the training methodologies and skills to start with, or should I start with the product knowledge? If they already have customer service experience, does it make sense to put them in the selling environment themselves before they start to train? What do you think?
From India, Delhi
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Thanks a lot for your response and offer to help. I am based in Delhi and want to attend a session that gives me the opportunity to observe other trainers, get feedback on my training style, learn from other perspectives, and update my own training skills.
The job requisition that I have put to my HR cites a similar skill set as you have mentioned. I am hiring my team in a slow phase, maybe one member in a month's time and another in about 3 months (if I get lucky to find a good person!)
I am just confused about the process of getting them started once on board after the induction. Should I discuss the training methodologies and skills to start with, or should I start with the product knowledge? If they already have customer service experience, does it make sense to put them in the selling environment themselves before they start to train? What do you think?
From India, Delhi
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Dear Suman,
First and foremost, you need to do market research. Your decisions should be based on market requirements. You need to know the following:
a) Who are my customers?
b) What exactly do they want? Where are they located?
c) To fulfill their needs, what do I need to do? What kind of resources do I need to have? (Resources include knowledge resources, market resources, human resources, and physical resources.)
d) What are the standards of my customer satisfaction?
Armed with these details, you can enter the fray. Then you can start your recruitment, training the trainer program, fix their performance standards, and move upward.
In the meanwhile, please start attending the training programs conducted by other companies. You should have exposure to at least 10 trainers.
All the best!
Thanks,
Dinesh V Divekar
From India, Bangalore
Acknowledge(0)Amend(0)
First and foremost, you need to do market research. Your decisions should be based on market requirements. You need to know the following:
a) Who are my customers?
b) What exactly do they want? Where are they located?
c) To fulfill their needs, what do I need to do? What kind of resources do I need to have? (Resources include knowledge resources, market resources, human resources, and physical resources.)
d) What are the standards of my customer satisfaction?
Armed with these details, you can enter the fray. Then you can start your recruitment, training the trainer program, fix their performance standards, and move upward.
In the meanwhile, please start attending the training programs conducted by other companies. You should have exposure to at least 10 trainers.
All the best!
Thanks,
Dinesh V Divekar
From India, Bangalore
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