Can anyone please provide KRA & KPA with respective KPI for Cousellor, Receptionist & Peon ? Thanks Smita
From India, Ahmadabad
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From India, Ahmadabad
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For receptionist one can prescribe KRA&KPA that too work for some extent. For peon it is difficult to presribe as he is expected to do all odd jobs.
From India, Madras
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66From India, Madras
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For lower level staff like Peon, office attender etc., instead of KRA you can define standards i.e, tasks which they have to do on a daily basis. BHAVAN
From India, Bangalore
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From India, Bangalore
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Hi Smitha,
Key Result Areas (KRAs) for a Receptionist include:
- Voice modulation
- Communication skills
- Presentation skills
- Attending to calls and transferring them appropriately
- Taking notes of calls from important personalities and passing them on accordingly
- Assisting customers/guests at the counter
- Assisting with tasks assigned by various departments, such as effective file transfers
- Maintaining housekeeping activities like cleaning and providing coffee/tea/snacks/food to department staff
- Handling individuals and groups diplomatically
- Avoiding unnecessary gossip and refraining from spreading rumors about others
- Prioritizing assigned tasks
- Efficiently managing time for each specific task
You can rate this specification on a scale of 01 to 05, with 01 being the lowest and 05 being the highest for a Receptionist. For a peon, you can use a grading scale from A to D, where "A" represents excellent and "D" indicates poor performance.
Regards,
B.V. Raghunath
Sr. Manager - HR & Admin
From India, Bangalore
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Key Result Areas (KRAs) for a Receptionist include:
- Voice modulation
- Communication skills
- Presentation skills
- Attending to calls and transferring them appropriately
- Taking notes of calls from important personalities and passing them on accordingly
- Assisting customers/guests at the counter
- Assisting with tasks assigned by various departments, such as effective file transfers
- Maintaining housekeeping activities like cleaning and providing coffee/tea/snacks/food to department staff
- Handling individuals and groups diplomatically
- Avoiding unnecessary gossip and refraining from spreading rumors about others
- Prioritizing assigned tasks
- Efficiently managing time for each specific task
You can rate this specification on a scale of 01 to 05, with 01 being the lowest and 05 being the highest for a Receptionist. For a peon, you can use a grading scale from A to D, where "A" represents excellent and "D" indicates poor performance.
Regards,
B.V. Raghunath
Sr. Manager - HR & Admin
From India, Bangalore
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Dear Mr. BV Raghunath,
What you have provided is the Job Description, not the KRA. KRA must be measurable; if it cannot be measured, then it is not KRA. To simply change the terminology, you can refer to it as Key Performance Area (KPA). Please review the attached file. I downloaded this file a couple of years ago.
Ok...
DVD
From India, Bangalore
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What you have provided is the Job Description, not the KRA. KRA must be measurable; if it cannot be measured, then it is not KRA. To simply change the terminology, you can refer to it as Key Performance Area (KPA). Please review the attached file. I downloaded this file a couple of years ago.
Ok...
DVD
From India, Bangalore
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Kra format.doc
Kra-kpi_report_ 628.xls
KRA for Asst Training Manager.pdf