E-learning company or otherwise, principles of PMS do not change. These are common across all the industries. While establishing PMS, following needs to be noted:
a) Do we measure what deserves to me measured?
b) Do KRAs pass the test of SMART principle?
c) Has the direct and indirect cost been identified for all the departments? Are these costs included as KRAs for the respective HOD?
d) Has the staff of downmost level understood the importance of measurement or how to design the measures?
e) Are there any staffs who are kept of the hook?
I have been giving replies to the posts on PMS time and again. Click the following link to refer one exhaustive reply:
Though the heading of the heading is for IT companies, the reply is applicable to all the type of industries. In the above link, you will find several other links. Go through all the links patiently. It will improve your awareness of the subject.
For further doubts, you may call me on my mobile number.
31st March 2015 From India, Bangalore