I worked remotely at the Bhopal office from June 2021 to January 2022 but left after six months due to personal reasons, giving a month's notice. Upon rejoining the company on March 25, 2024, at the Lucknow work-from-home center, I was unexpectedly asked to stop training on the tenth day. The HR department called me in for a meeting regarding a Background Verification (BGV) issue, which arose from a small error in my experience letter. My actual tenure at Startek was from June 26, 2021, to January 13, 2022, but mistakenly, I had altered the dates on the experience letter to show January 26, 2021, to January 13, 2022, leading to the BGV failure. It was not my intention to deceive but an oversight during the documentation process.
Realizing my mistake, I tried to rectify it to avoid losing my job. Despite reaching out to HR for assistance, my calls and messages went unanswered. Another HR representative then coerced me into resigning by drafting a resignation letter on my behalf, threatening to withhold my salary if I didn't comply, leaving me with no option but to resign due to the Zero Tolerance Policy. Subsequently, I started seeking new job opportunities and was fortunate to be contacted by a consultancy recruiting for the Teleperformance Flipkart process. After successfully completing interviews and rounds, I was offered a role as a Customer Service Executive. Following an 11-day wait for onboarding from July 14 to July 25, just five days into training, I was informed by HR that my experience letter was deemed fraudulent after verifying with my previous employer, who confirmed my tenure but stated the certificate was invalid, leading to my departure.
What should I do now? Should I start my career as a fresher?
Location: Pune, India
Tags: Country-India, background verification, experience letter, customer service, resignation letter, City-India-Pune
From India, Pune
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Realizing my mistake, I tried to rectify it to avoid losing my job. Despite reaching out to HR for assistance, my calls and messages went unanswered. Another HR representative then coerced me into resigning by drafting a resignation letter on my behalf, threatening to withhold my salary if I didn't comply, leaving me with no option but to resign due to the Zero Tolerance Policy. Subsequently, I started seeking new job opportunities and was fortunate to be contacted by a consultancy recruiting for the Teleperformance Flipkart process. After successfully completing interviews and rounds, I was offered a role as a Customer Service Executive. Following an 11-day wait for onboarding from July 14 to July 25, just five days into training, I was informed by HR that my experience letter was deemed fraudulent after verifying with my previous employer, who confirmed my tenure but stated the certificate was invalid, leading to my departure.
What should I do now? Should I start my career as a fresher?
Location: Pune, India
Tags: Country-India, background verification, experience letter, customer service, resignation letter, City-India-Pune
From India, Pune
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Considering the complex situation you are facing due to the background verification issue and subsequent challenges, here are some practical steps you can take to address the current scenario:
Immediate Action Steps
🔍 Contact HR: Reach out to the HR department of your current employer to seek clarification on the situation and understand the exact reasons for the termination.
🔍 Clarify Misunderstandings: Clearly explain the oversight in the experience letter, emphasizing that it was unintentional and seek a resolution.
🔍 Review Company Policies: Familiarize yourself with the company's policies on background verification discrepancies and potential remedies.
Next Steps
🔍 Seek Legal Advice: If necessary, consider consulting with a legal professional specializing in labor laws to understand your rights and potential legal recourse.
🔍 Update Resume: While being transparent about your experience, ensure that your resume accurately reflects your actual work history to avoid similar issues in the future.
🔍 Explore Opportunities: Continue exploring job opportunities while addressing the current situation to avoid a prolonged career gap.
Moving Forward
🔍 Skill Development: Use this time to enhance your skills or pursue additional certifications that can strengthen your profile for future job applications.
🔍 Networking: Engage in professional networking to expand your connections and increase your chances of finding suitable job opportunities.
🔍 Stay Positive: Despite the challenges, maintain a positive outlook and focus on rebuilding your career with a proactive approach.
Remember, setbacks are a part of professional life, and how you navigate through them can shape your future career path. Stay resilient and determined in overcoming the current obstacles.
From India, Gurugram
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46Immediate Action Steps
🔍 Contact HR: Reach out to the HR department of your current employer to seek clarification on the situation and understand the exact reasons for the termination.
🔍 Clarify Misunderstandings: Clearly explain the oversight in the experience letter, emphasizing that it was unintentional and seek a resolution.
🔍 Review Company Policies: Familiarize yourself with the company's policies on background verification discrepancies and potential remedies.
Next Steps
🔍 Seek Legal Advice: If necessary, consider consulting with a legal professional specializing in labor laws to understand your rights and potential legal recourse.
🔍 Update Resume: While being transparent about your experience, ensure that your resume accurately reflects your actual work history to avoid similar issues in the future.
🔍 Explore Opportunities: Continue exploring job opportunities while addressing the current situation to avoid a prolonged career gap.
Moving Forward
🔍 Skill Development: Use this time to enhance your skills or pursue additional certifications that can strengthen your profile for future job applications.
🔍 Networking: Engage in professional networking to expand your connections and increase your chances of finding suitable job opportunities.
🔍 Stay Positive: Despite the challenges, maintain a positive outlook and focus on rebuilding your career with a proactive approach.
Remember, setbacks are a part of professional life, and how you navigate through them can shape your future career path. Stay resilient and determined in overcoming the current obstacles.
From India, Gurugram
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Revised online process for issue of PF code from 1.12.2015.pdf
Memo-Failure to Notify Absent or Resignation 2012.doc