Hi All,
After the successful discussion about the topic of “IT Experience is a must for a HR Professional to join IT sector”, I would like to initiate a new topic for a discussion about Call centre and BPOs.
I was thinking about this topic for quite some time, as I see the people from Call center or BPO are not able to cope up with the job profile what they are allotted in a new company which is not a call center or BPO. Because they are accustomed to a kind of routine work and they are leading a robotic kind of life, though they are enjoying with higher salary, good working environment, good status, etc. They are really missing the beauty of the world everyday. While people sleep, they are working in the night, and when the whole world running around and enjoying the colorful events, these people are sleeping. (Exceptions are always there for everything)
In my Opinion “The employees from a call center or BPO's, Don't have a career growth in future, when they move to other industries. Is that correct?”
Umesh.S.
[/b]
From India, Bangalore
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4After the successful discussion about the topic of “IT Experience is a must for a HR Professional to join IT sector”, I would like to initiate a new topic for a discussion about Call centre and BPOs.
I was thinking about this topic for quite some time, as I see the people from Call center or BPO are not able to cope up with the job profile what they are allotted in a new company which is not a call center or BPO. Because they are accustomed to a kind of routine work and they are leading a robotic kind of life, though they are enjoying with higher salary, good working environment, good status, etc. They are really missing the beauty of the world everyday. While people sleep, they are working in the night, and when the whole world running around and enjoying the colorful events, these people are sleeping. (Exceptions are always there for everything)
In my Opinion “The employees from a call center or BPO's, Don't have a career growth in future, when they move to other industries. Is that correct?”
Umesh.S.
[/b]
From India, Bangalore
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Hi Sumi,
Your doubt about career growth in call centers or BPOs is valid. As you mentioned, individuals in these industries miss out on the beauty of the world by working at night and sleeping during the day. These individuals may not live their lives happily, even if they are earning large amounts, because they can't spend time with their friends or relatives, leading to a loss in overall healthy growth.
Additionally, although one may earn a lot in the early stages by joining call centers, it's crucial to remember that it is not a long-term career path. Opportunities for growth and advancement may be limited if one wishes to transition to a different industry or company, as call center work is not typically considered a profession. Previous BPO experience may even lead to rejection by companies that do not value such background.
Therefore, I urge everyone to carefully consider their career choices before embarking on a particular path, as this decision lays the foundation for their future success and satisfaction.
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Your doubt about career growth in call centers or BPOs is valid. As you mentioned, individuals in these industries miss out on the beauty of the world by working at night and sleeping during the day. These individuals may not live their lives happily, even if they are earning large amounts, because they can't spend time with their friends or relatives, leading to a loss in overall healthy growth.
Additionally, although one may earn a lot in the early stages by joining call centers, it's crucial to remember that it is not a long-term career path. Opportunities for growth and advancement may be limited if one wishes to transition to a different industry or company, as call center work is not typically considered a profession. Previous BPO experience may even lead to rejection by companies that do not value such background.
Therefore, I urge everyone to carefully consider their career choices before embarking on a particular path, as this decision lays the foundation for their future success and satisfaction.
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Hi Arun,
Your views are correct. They may be losing their career growth. The trend of outsourcing is booming now, and they are not considering career growth. They tend to continue in the same sector. But think, if the trend of outsourcing comes down, what is the growth for these people.
Secondly, a lot of service industries are recruiting people from call centers for their customer care. However, the service provided by such individuals is horrible. They cannot face customers face-to-face because they are used to interacting with customers through telephone calls in call centers.
Recently, I received a call from a foreign bank's BPO, stating that I was one of the privileged members to receive their credit card. The caller asked me, "Sir, do you have a credit card?" I responded that I was not interested if they were selling a credit card. She persistently asked again, "Sir, do you have a credit card?" Once more, I expressed my lack of interest. In a very rude manner, she insisted, "I asked you, do you have a credit card or not? Just reply to that." I questioned why I should disclose such information to her. Despite my clear disinterest, she continued by offering to send a person with a credit card. I firmly declined and questioned why she was offering me a card when I had already stated my disinterest. In response, she inquired about Life Insurance, to which I also declined. She then asked me to state my interests. Feeling upset due to the unsolicited call wasting my time with irrelevant offers, I firmly responded that it was none of her business and promptly disconnected the call.
This is one of the experiences I have encountered with BPO representatives, and there are many more like this. In this case, I cannot solely blame the BPO; we must also hold accountable those who sell databases of mobile numbers of their subscribers.
I apologize for deviating from the topic, but I would like to highlight that due to the monotonous work and unscheduled working hours, individuals in call centers experience stress, leading to such behavior.
This situation discourages BPO or call center employees from considering their career goals.
Regards,
Umesh S.
From India, Bangalore
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Your views are correct. They may be losing their career growth. The trend of outsourcing is booming now, and they are not considering career growth. They tend to continue in the same sector. But think, if the trend of outsourcing comes down, what is the growth for these people.
Secondly, a lot of service industries are recruiting people from call centers for their customer care. However, the service provided by such individuals is horrible. They cannot face customers face-to-face because they are used to interacting with customers through telephone calls in call centers.
Recently, I received a call from a foreign bank's BPO, stating that I was one of the privileged members to receive their credit card. The caller asked me, "Sir, do you have a credit card?" I responded that I was not interested if they were selling a credit card. She persistently asked again, "Sir, do you have a credit card?" Once more, I expressed my lack of interest. In a very rude manner, she insisted, "I asked you, do you have a credit card or not? Just reply to that." I questioned why I should disclose such information to her. Despite my clear disinterest, she continued by offering to send a person with a credit card. I firmly declined and questioned why she was offering me a card when I had already stated my disinterest. In response, she inquired about Life Insurance, to which I also declined. She then asked me to state my interests. Feeling upset due to the unsolicited call wasting my time with irrelevant offers, I firmly responded that it was none of her business and promptly disconnected the call.
This is one of the experiences I have encountered with BPO representatives, and there are many more like this. In this case, I cannot solely blame the BPO; we must also hold accountable those who sell databases of mobile numbers of their subscribers.
I apologize for deviating from the topic, but I would like to highlight that due to the monotonous work and unscheduled working hours, individuals in call centers experience stress, leading to such behavior.
This situation discourages BPO or call center employees from considering their career goals.
Regards,
Umesh S.
From India, Bangalore
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Hi All,
I appreciate your views on call center & BPS growth but i dont think u guys are entirely correct.
First,there is growth in a call center..In less than a year, you can be supervisors, few months after,a team leader and than a manager,than a senior manager,General Manager,Process Head...it can go on....No, it wouldn't take you years to achieve that. There is very less politics in call center when compared with any other industry because promotion is entirely dependent on your performance..U perform..u grow..no one can stop..
There are different ways an employee can move after working for more than a year..he/she will have an option to go for Quality,HR,Recruitment,Operations,Management,Train ing..many more....I'll give the simplest example of my friends who have become Voice and Accent trainers and after that moved into IT industry to train Software Engineers..so that they can communicate better in the Global Market...
There are many more streams that a person can grow after working in a call center..i can just go on....giving examples...
In my case ..its been more than 4 years i am working in a call center..I worked with both US and UK clents..During these years i have skilled communication skills and how to handle customer globally..Now i am a part of a knowledge transfer team..My job is to transfer knowledge from the UK and spread it in india..Isnt that interesting..i get to travel a lot...We are all part of Globalization..
Jobs in a call center best suits the saying..."Think Local, Work Global.." Use indian brains to tackle the world...
Sorry guys..i think i said too much...just that i wanted to highlight the fact that working in a call center is not the end...we need support to defeat the world..I know the Uk and the US clients are ruling the BPO and call center industry...but for how long...soon there will be a time when clients will not be able to move without us..we need to reach that stage where we can control....
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I appreciate your views on call center & BPS growth but i dont think u guys are entirely correct.
First,there is growth in a call center..In less than a year, you can be supervisors, few months after,a team leader and than a manager,than a senior manager,General Manager,Process Head...it can go on....No, it wouldn't take you years to achieve that. There is very less politics in call center when compared with any other industry because promotion is entirely dependent on your performance..U perform..u grow..no one can stop..
There are different ways an employee can move after working for more than a year..he/she will have an option to go for Quality,HR,Recruitment,Operations,Management,Train ing..many more....I'll give the simplest example of my friends who have become Voice and Accent trainers and after that moved into IT industry to train Software Engineers..so that they can communicate better in the Global Market...
There are many more streams that a person can grow after working in a call center..i can just go on....giving examples...
In my case ..its been more than 4 years i am working in a call center..I worked with both US and UK clents..During these years i have skilled communication skills and how to handle customer globally..Now i am a part of a knowledge transfer team..My job is to transfer knowledge from the UK and spread it in india..Isnt that interesting..i get to travel a lot...We are all part of Globalization..
Jobs in a call center best suits the saying..."Think Local, Work Global.." Use indian brains to tackle the world...
Sorry guys..i think i said too much...just that i wanted to highlight the fact that working in a call center is not the end...we need support to defeat the world..I know the Uk and the US clients are ruling the BPO and call center industry...but for how long...soon there will be a time when clients will not be able to move without us..we need to reach that stage where we can control....
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Hi all, I was just checking some sites and finally came across this blog. To get straight to the point, I come from a BPO background. I started my job with a salary of 5346 during Durga Puja in 2009, taking inbound calls for a US process. I was later promoted from Team Leader to Group Leader and then to Senior Group Leader. In February 2015, I was promoted to Operations Manager.
Currently, I am earning 70k+ incentives + miscellaneous, with an annual income of 12 lacs. I have been on four foreign visits so far - Amsterdam, London, Philippines, and Ohio. I have a girlfriend, and we are happy. Yes, when she sleeps, I am awake, but that is fine with me as I work night shifts for two weeks a month.
Personal Priorities and Career Perspective
I believe everyone has their own priorities in life. Some of my friends are still studying (sponsored by their fathers) - I don't know what they are trying to achieve, but you cannot say that any profession is bad and has no future until you delve into it. Work pressure exists everywhere, whether in a government job or a private one. Think about a policeman - do you think they have a social life? While Kolkata is celebrating Durga Puja, these policemen are helping us. They earn more than many of us here in this forum. So, spend a day in our field, and then you will realize the challenges and strategies we work on and why we are paid in five digits.
Thanks
From India, Mumbai
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Currently, I am earning 70k+ incentives + miscellaneous, with an annual income of 12 lacs. I have been on four foreign visits so far - Amsterdam, London, Philippines, and Ohio. I have a girlfriend, and we are happy. Yes, when she sleeps, I am awake, but that is fine with me as I work night shifts for two weeks a month.
Personal Priorities and Career Perspective
I believe everyone has their own priorities in life. Some of my friends are still studying (sponsored by their fathers) - I don't know what they are trying to achieve, but you cannot say that any profession is bad and has no future until you delve into it. Work pressure exists everywhere, whether in a government job or a private one. Think about a policeman - do you think they have a social life? While Kolkata is celebrating Durga Puja, these policemen are helping us. They earn more than many of us here in this forum. So, spend a day in our field, and then you will realize the challenges and strategies we work on and why we are paid in five digits.
Thanks
From India, Mumbai
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I am working at India's leading automobile company's dealership. At the time of the interview, they offered me a position as a Customer Relationship Manager, whose job profile is related to after-sales customer relationships, handling customer concerns, and resolving any vehicle-related problems with the concerned department. However, after joining, they keep assigning me tasks for telecalling to promote new vehicles. I have informed HR that I am here for the CRM position, not for telecalling. I have also heard from a few people that they are planning to set up a small customer care cum call center, and I will be in charge.
Please guide me because I have heard that there is no future for a call center experienced person in other industries, and I don't want my career in this field. Please help me.
From India, Nagpur
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Please guide me because I have heard that there is no future for a call center experienced person in other industries, and I don't want my career in this field. Please help me.
From India, Nagpur
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