Hi all, I need to make a presentation on "The role of HR department in the call centre". Kindly advise what all points can be added. Thanks Shelly
From India, Delhi
From India, Delhi
Hi Shelly,
Regarding "The Role of HR Dept. in Call Center," it covers Recruitment, Staffing Selection, Attrition Management, Retention Policy, Recreation, Stress management, shift management, etc.
In call centers, employees work for US/UK timings, which can be quite disruptive and make them feel like they are in a separate world. As an HR professional in a call center, it is essential to practice and implement some of the strategies mentioned above.
Any comments from the CiteHR community are welcome.
Regards,
Saravana
Executive - HR
From India, Madras
Regarding "The Role of HR Dept. in Call Center," it covers Recruitment, Staffing Selection, Attrition Management, Retention Policy, Recreation, Stress management, shift management, etc.
In call centers, employees work for US/UK timings, which can be quite disruptive and make them feel like they are in a separate world. As an HR professional in a call center, it is essential to practice and implement some of the strategies mentioned above.
Any comments from the CiteHR community are welcome.
Regards,
Saravana
Executive - HR
From India, Madras
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