"A stay interview is a kind of interview/discussion/feedback mechanism used by many companies to understand the aspirations, problems faced at work, and expectations of the employees." The old school of thought believes that the best employee conversations are preserved to be during exit interviews. One may ask, why subject employees to yet another form of interview once they have been hired? Yet, stay interviews are not structured like the typical interview, assuming the form of an easygoing discussion. "The old school of thought believes that the best employee conversations are preserved to be during exit interviews. Instead, forward-looking organizations use a stay interview on an ongoing basis (either through the PMS exercise or otherwise) to find out 'what would make them stay' and then make necessary efforts to put those required things in place."
Doing it Right
The most important thing to keep in mind while conducting stay interviews is to ensure that the employee feels free enough to air their deepest concerns, without worrying about it affecting their prospects at the job. Of course, basic etiquette would have to be followed on both sides of the table. The motive should be to foster a healthy discussion of how things can be improved. There is another name for stay interviews: 'attention' interviews. Over the course of time, it is found that all a disgruntled employee needs is to be heard. By conducting stay interviews, the employees are provided with the platform to speak.
Below mentioned are a few sample questions for stay interviews:
- What are the things you like about your work?
- What do you like best/least?
- What makes for a great day at work?
- What is it that keeps you motivated?
- What is something new you would like to learn this year?
- What can we do differently to best assist you?
- Is there anything you'd like to change about your job?
- Are there things you would like to change about your team or department?
- Has something caused you to consider leaving? Has it been resolved?
- What's your dream job, and what can we do to support your progress toward it?
- What is one thing that would make your job more satisfying and rewarding?
- Do you feel supported in your career goals?
- Do you feel we recognize you?
- What kind of recognition would be meaningful for you?
Stay interviews are thus one of the most effective instruments in the HR department's arsenal when it comes to retaining happy employees.
Source: Ankita Shreeram & Sudip Bandyopadhyay
From India, Bangalore
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482Doing it Right
The most important thing to keep in mind while conducting stay interviews is to ensure that the employee feels free enough to air their deepest concerns, without worrying about it affecting their prospects at the job. Of course, basic etiquette would have to be followed on both sides of the table. The motive should be to foster a healthy discussion of how things can be improved. There is another name for stay interviews: 'attention' interviews. Over the course of time, it is found that all a disgruntled employee needs is to be heard. By conducting stay interviews, the employees are provided with the platform to speak.
Below mentioned are a few sample questions for stay interviews:
- What are the things you like about your work?
- What do you like best/least?
- What makes for a great day at work?
- What is it that keeps you motivated?
- What is something new you would like to learn this year?
- What can we do differently to best assist you?
- Is there anything you'd like to change about your job?
- Are there things you would like to change about your team or department?
- Has something caused you to consider leaving? Has it been resolved?
- What's your dream job, and what can we do to support your progress toward it?
- What is one thing that would make your job more satisfying and rewarding?
- Do you feel supported in your career goals?
- Do you feel we recognize you?
- What kind of recognition would be meaningful for you?
Stay interviews are thus one of the most effective instruments in the HR department's arsenal when it comes to retaining happy employees.
Source: Ankita Shreeram & Sudip Bandyopadhyay
From India, Bangalore
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It is a very interesting set of questions. If a person honestly answers, it will provide excellent realistic feedback.
Regards,
V. Raghunathan
Navi Mumbai
From India
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Regards,
V. Raghunathan
Navi Mumbai
From India
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Thank you for sharing such valuable information. I would be grateful if you could also provide the following details regarding whether Stay Interviews are being practiced in your organization or your reference group:
a. How can the confidentiality of the interview be ensured?
b. How can the questions be made specific and to the point, and how can the authenticity of the feedback provided by the individual be guaranteed?
c. What are the challenges faced during the implementation process?
Regards,
Ashoka
From India, Tirupati
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a. How can the confidentiality of the interview be ensured?
b. How can the questions be made specific and to the point, and how can the authenticity of the feedback provided by the individual be guaranteed?
c. What are the challenges faced during the implementation process?
Regards,
Ashoka
From India, Tirupati
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Confidentiality of the interview is not an issue; it is only the job security that matters if negative feedback reaches the employee's immediate manager or someone with whom they are not comfortable. Many organizations now have an escalation matrix and whistleblower policy which, when supported by management, become acceptable terms among employees. The main challenge in this process is how well the employee accepts the process regarding confidentiality and action items against the issues faced by an employee. However, things are changing among industries regarding employee satisfaction compared to earlier periods.
Regards,
From India, Bangalore
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Regards,
From India, Bangalore
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Effective employee retention strategies-BPO. doc
Case Study on Employee Retention by Stay Interview & Benchmark the Innovation in Traditional Bel.pdf