Hello seniors,
I have a confusing question that was asked in an interview, and I would like an answer. Please tell me the difference between the following terms:
1. Grievance Procedure
2. Grievance Redressal Procedure
3. Grievance Handling Procedure
4. Grievance Redressal Machinery
Although I almost know the answer, I need it to be confirmed. Seniors, kindly reply. I am eagerly waiting for your valuable input.
From India, Guwahati
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3I have a confusing question that was asked in an interview, and I would like an answer. Please tell me the difference between the following terms:
1. Grievance Procedure
2. Grievance Redressal Procedure
3. Grievance Handling Procedure
4. Grievance Redressal Machinery
Although I almost know the answer, I need it to be confirmed. Seniors, kindly reply. I am eagerly waiting for your valuable input.
From India, Guwahati
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Dear Snowhite, with reference to your statement, "Though the answer is almost known but it's required to be confirmed," could you please provide what your answers are? Then only it can be "CONFIRMED."
Warm regards.
From India, Delhi
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Warm regards.
From India, Delhi
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Raj Kumar has given an apt answer to your query. In addition, I would add that instead of writing a long response, try to draw a Venn diagram depicting how the four terms are related.
Have a nice day.
Regards,
Simhan
A retired academic in the UK
From United Kingdom
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Have a nice day.
Regards,
Simhan
A retired academic in the UK
From United Kingdom
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Does it mean that all these 4 terms are same........ mean the same thing....... means the steps followed to to solve a grievance/complain/ dissatisfaction....?
From India, Guwahati
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From India, Guwahati
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Dear Snowhite,
You have not come out with the 'answers' as you understand them; you have only rephrased your question. How can all these terms "mean the same thing"?
For a layman, such terms may seem the same, but for a professional, each term has a very specific meaning. I think this was the reason the question was asked in the interview; to assess your proficiency level. A beginner would be floored by this question, but an expert can provide a week's course in explaining these terms, especially now with the amendment in the Industrial Disputes Act and insertion of Section 9C under Chapter IIB.
The terms are different but related to each other - that is why you were suggested to draw a Venn diagram to understand the relationship. Please do give it a try; it should be interesting to do so.
@ M. Peer Mohamed Sardhar,
Dear Sir, thanks for your appreciation. In the given situation, I feel that guiding the person in discovering and acquiring a clear concept would be more effective than just doling out an answer (which he might forget within a week).
Warm regards.
From India, Delhi
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You have not come out with the 'answers' as you understand them; you have only rephrased your question. How can all these terms "mean the same thing"?
For a layman, such terms may seem the same, but for a professional, each term has a very specific meaning. I think this was the reason the question was asked in the interview; to assess your proficiency level. A beginner would be floored by this question, but an expert can provide a week's course in explaining these terms, especially now with the amendment in the Industrial Disputes Act and insertion of Section 9C under Chapter IIB.
The terms are different but related to each other - that is why you were suggested to draw a Venn diagram to understand the relationship. Please do give it a try; it should be interesting to do so.
@ M. Peer Mohamed Sardhar,
Dear Sir, thanks for your appreciation. In the given situation, I feel that guiding the person in discovering and acquiring a clear concept would be more effective than just doling out an answer (which he might forget within a week).
Warm regards.
From India, Delhi
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Dear Snow White,
I am not an HR expert; however, I have learned how to search for any information I require using Google. I then read the necessary material, digest, and synthesize the info to answer queries. I suggest that you do the same. Raj Kumar has given you a pointer as to what to search for. I precisely did that and found a website where I could gather the difference between Grievance Procedure and Grievance Redressal Procedure, which is a subset of the former. I hope this response motivates you to explore for yourself and then post your answer for comments. Have a lovely day.
Simhan
From United Kingdom
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I am not an HR expert; however, I have learned how to search for any information I require using Google. I then read the necessary material, digest, and synthesize the info to answer queries. I suggest that you do the same. Raj Kumar has given you a pointer as to what to search for. I precisely did that and found a website where I could gather the difference between Grievance Procedure and Grievance Redressal Procedure, which is a subset of the former. I hope this response motivates you to explore for yourself and then post your answer for comments. Have a lovely day.
Simhan
From United Kingdom
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Please edit your message to avoid SMS language. This is a professional site. Have a nice day.
Simhan, a retired academic in the UK
Hey friends, this is Jiu. I am working on my project in grievance handling. I need some questionnaires regarding that. Please help me out.
From India, Madras
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Simhan, a retired academic in the UK
Hey friends, this is Jiu. I am working on my project in grievance handling. I need some questionnaires regarding that. Please help me out.
From India, Madras
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HR- FORMS & PROCEDURES.doc