It is not just HR but everybody must be soft spoken at all the times. However, it is not that easy.
Occasionally, HR department becomes download centre where people think that they can download their anger or frustration. HR has to face wrath many times for no fault of theirs.
Nevertheless, you may explicitly mention what was the issue in your company.
From India, Bangalore
No, it is one of the most important functions in any organisation and certainly the HR Professionals should be soft spoken, gifted with great integrity, patience, empathy, and a good communicator.
Company management may hire HR as a shield against employees. While joining any company, one should be knowing why the CEO is hiring you as a professional. If you are paid to 'act' as the empathizing face of management and if you are happy with that, do not complain later but to perform your 'role'.
If you are hired to perform real HR functions in forward looking companies, you will be granted with required rights and privileges too. You will not be at the receiving end always and you can work without loosing self respect.
Also never become intellectually lazy
From India, Bangalore
Employees take things for granted - Who authorized them to do so. Aren't there set Policy, Rules & Regulations to control behavior of employees?
and the HR has no right to address the same - Once there are set Rules & Regulations people will not do so.
and make employee realize about his/her mistakes or any behavioral issues at workplace.- Its duty of HR department to counsel, educate & guide employee to follow set guidelines.
They feel HR's are always aggressive and how can they talk to us in that manner.- It seems that you may be aggressive to employees for the most of time.
On contrary, they do not understand that they probe HR's to do so sometimes and they are the ones who are the reason for reacting in such fashion. - Sometimes people do commit mistakes its HR Department's duty to make them realize the same & prepare an action plan so that no repetition of the same.
It's so stupid that the employees can be aggressive and can act-react the way they want and that should be fine, - Majority of employees are immature so immature person can behave unpredicatablly
but as soon as the HR has some behavioral changes towards any particular employee for instance, its not right. - You can not bark at dogs those who are barking at you show maturity in reaction & set an example to them.
You have to be soft spoken and always kind. - HR has to be.
What's the take on it. I mean does we HR over react sometimes or is it everywhere the same scenario???? - Already answered to you how I react to my organizational culture.
From India, Pune
From India, undefined
HR department by nature of job has special onus to tackle problems of employees.Their approach to employees makes all the difference.
Balancing individual employee needs and organisational needs is an art which comes out of experience and a particular bent of mind.
But equally remember HR needs to be strict at timeswhen the need arise-like taking action based on findings of an enquiry etc.
Equally bear in mind, that HR person needs to be an excellent communicator.
How you communicate makes a lot of difference.
Communication involves listening to other person also and understanding intuitively what is being told.
Half problems get solved when you listen carefully and sympathetically.
HR people are human also but job requires you to behave in a particular manner.
By solving problems and refusing to react aggressively you add to productivity.
So do work with a positive bent of mind and objective impartial mindset.
From India, Pune
1. I agree with the comments of the fellow members that the HR should be courteous and polite. In general this should be the pattern of behaviour.
2. You are obliged to be mature enough to assess the situation and behave accordingly. Since you are in HR you are expected that you understand the psyche of the employees.
3. You are not obliged to be polite all the time but you are obliged to understand when not be polite. In HR you can not download your own frustration on the employee.
4. There are three situations when employee comes to HR,
a. he has some grievance to share get the resolution,
b. He has been forwarded to HR by the department for either counselling or for taking some action,
c. Some complaint has been received by HR and the employee concerned has been summoned by HR.
5. HR people are intelligent enough to decide when to behave in what manner.
6. The most important lesson I have learned in my carrier of 35 in HR is,
a. what not to speak.
b. when not to speak.
c. where not to speak.
d. how to speak and how not to speak.
this lesson helps in handling most tedious & complicated situations. situations every where whether home or office.
7. Anyone can say that it is easy to say this but difficult to follow, I say it is difficult to follow but not impossible to achieve.
8. HR has to ensure only one thing that is their behaviour should not culminate into ugly situation. You are expected to be patience personified. If you can do that, HR is a place you will succeed.
From India, Thane
The HR department is such department it remains attached with one employee from the day he interviewed till the day he retires from the job. The HR department is doing reception function of any organisation. The another function is intermediary between employee and management. A person works for all that being realised from the HR department(Salary, Leave,EPF,Medical, Housing, Canteen, Children education, Loan & etc). Since the role of the department is of service nature, the staffs involved are to be Human. Where is the problem to be soft spoken and humble? All the people should be be soft spoken and humble in their walk of life.
From India, Mumbai
I think HR has to act in both ways as per situation demands. Sometimes they need to show their teeth when it comes to indiscipline or code of conduct violation etc. and sometimes soft, when they need to act as a sync to control a violent or tensed situation from going out of control or that may lead to serious worker agitation.
Hence the job is very tactful and important. They are considered to be very understanding human behavior and humanities so it is expected that they do not react immediately without thinking of the outcome it may lead to, that's why people take them for granted sometimes assuming that they will not retaliate which is not true.
Select your action as situation demands.
From India, New Delhi
HR person has to play a role of Mother as well as a father of his/her employees. It depends upon the situation wether one has to be polite/ calm or need to show some aggression. Many times problems get solved when you just listen your employee by more care and sympathy.
at the other side, HR professional has to be strict towards company's rules and regulation to maintain healthy environment.
From India, Ahmedabad
Sorting out human relation issues requires tact,firmness,knowledge of issues etc.Accordingly it is clear that mixture of polite and tactful behaoviour is mandatory for any HR to be sucessful in his/her job..
From India, Pune
It is presumed that HR professionals are post graduate and have the behavioral skills training and mastery to deal with people, which in lay mans language, it is expected and stated that HR need to be so called "Soft Spoken".
The most important part is to deal with every employee with respect and dignity.
To express your ideas, opinion without hurting others and still making your point through is a skill to learn.
If you are assertive in dealing with people, your majority of problems are resolved.
From India, Bengaluru
This is not a special requirement for HR alone, it is an universal requirement.
No amount of training can convert a rude and bad natured person into a extremely polite and humble person.that is why deep selection and check of behavioural aspects is vital for recruitment.
The recent issues being faced in Indigo is a manifestation of this problem.Outwardly polite and humble,but minute any provocation takes place,basic nature is taking over resulting in loss of image to the airline.
Had Indigo genuinely imbibed the essence of this quote things would have been different
"Politeness and civility are the best capital ever invested in business."
“Politeness is organized indifference.”
― Paul Valéry
this is where problems arise.
One must do his job HR or otherwise with a genuine sense of being helpful and productive.
The biggest act of kindness and politenes is if you listen to another man's problem fully and sincerely without interruptions..That will itself win half the battle.
From India, Pune
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From India, Chennai
# AnonymousYes we should be soft spoken.
We need to soft when there is any query from employee.
We need not to be soft when the situation which is out of control but not in words only in actions.
Most of the time HR gets anger when employee doesn't understand what HR saying and asks the same question every day ever after providing solution or answered.
Finally, If a company should be in discipline then the HR is required. The only problem is that Employee think that HR is always free and he is only for solving their problems (even on work timings or leaving the office). But they doesn't know that he has work on his daily activities and share reports which may be done manual or automatic using software.
Employee is son and employer is mother or father. If son forces again and again what mom or dad will do?
From India, Hyderabad
For HR department its company people are the customers.
So here is a logic as to why HR person should always retain his composure and speak softly.
He has to be 'Assertive' rather than "Aggressive".
Speaking softly is also a SOFTSKILL and HR person is supposed to be good at Soft Skills.
I have enclosed a few slides that I use in my programmes to highlight the importance of speaking well and the necessity to maintain it soft.