Hi, I am working as an HR executive in a manufacturing concern (Manufacturer of Overhead Travelling Cleaner). We are working with 50 employees. I would like to do a performance appraisal in our concern, and right now, we are in the process of implementing 5S.
Request for Performance Appraisal Ideas
Seniors, please suggest some ideas for the appraisal and what things should be considered during performance appraisal. I hope I'll get some good ideas from the experts.
My email address is [Email Removed For Privacy Reasons].
Regards, Mohammed Rabidheen [Phone Number Removed For Privacy Reasons]
From India, Bangalore
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3Request for Performance Appraisal Ideas
Seniors, please suggest some ideas for the appraisal and what things should be considered during performance appraisal. I hope I'll get some good ideas from the experts.
My email address is [Email Removed For Privacy Reasons].
Regards, Mohammed Rabidheen [Phone Number Removed For Privacy Reasons]
From India, Bangalore
Acknowledge(0)Amend(0)
Performance Appraisal Factors
Communication skills: (Excellent communication skills, can express ideas and opinions effectively, can provide information to clients with clarity, is an effective listener, and can effectively respond to both verbal and non-verbal cues).
Attendance: (Must be regular; this would be calculated as "Number of actual working days in the month * 100/number of scheduled working days in a month." A leave request on the scheduled working day is considered unplanned and unscheduled. All unplanned and unscheduled leaves must be notified to the team leaders before 2:30 P.M. A leave without notification does not earn any score. Information sent through text (SMS) or through peers would not be considered as notification. The concerned person would have to speak to the Team Leader or any other person higher up for notification).
Quality: This would be calculated based on the weekly average scores on the calls monitored.
Escalations: This would be based on the monthly escalations report (from the client's side).
Product knowledge: Clarity of the product.
Productivity: This would be calculated based on the monthly sales report from the sales tracker from the team leaders.
Adherence to schedule:
Improvement orientation and learning ability: Open to new ideas and challenges, flexible and adaptable, eager, and a fast learner.
Teamwork: Cooperates with other team members to carry out the set responsibilities. This reflects the behavior of a team member and means participation in team activities/outings beyond the call of duty. Realizes the shared goals even when he/she does not directly benefit from it. Shares ideas, suggestions, and information with other team members. However, being subjective, the team leader would have to substantiate this with data.
Client appreciations: This would depend on the number of appreciation mails the agent has received from the client for excellent performance. As this too is subjective, the team leader would have to decide which one to consider as an appreciation mail.
Employee Referrals: This would depend on the number of referrals in the month and the total number of resumes uploaded in the database.
Process Improvement Ideas: This would depend on the total number of process improvement ideas.
Process Compliance: Perfect adherence to the process, to the norms, and guidelines laid down by the organization and the client. Knowledgeable about all the policies related to the work area and beyond the work area.
Regards,
Renu
From India, Pune
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Communication skills: (Excellent communication skills, can express ideas and opinions effectively, can provide information to clients with clarity, is an effective listener, and can effectively respond to both verbal and non-verbal cues).
Attendance: (Must be regular; this would be calculated as "Number of actual working days in the month * 100/number of scheduled working days in a month." A leave request on the scheduled working day is considered unplanned and unscheduled. All unplanned and unscheduled leaves must be notified to the team leaders before 2:30 P.M. A leave without notification does not earn any score. Information sent through text (SMS) or through peers would not be considered as notification. The concerned person would have to speak to the Team Leader or any other person higher up for notification).
Quality: This would be calculated based on the weekly average scores on the calls monitored.
Escalations: This would be based on the monthly escalations report (from the client's side).
Product knowledge: Clarity of the product.
Productivity: This would be calculated based on the monthly sales report from the sales tracker from the team leaders.
Adherence to schedule:
Improvement orientation and learning ability: Open to new ideas and challenges, flexible and adaptable, eager, and a fast learner.
Teamwork: Cooperates with other team members to carry out the set responsibilities. This reflects the behavior of a team member and means participation in team activities/outings beyond the call of duty. Realizes the shared goals even when he/she does not directly benefit from it. Shares ideas, suggestions, and information with other team members. However, being subjective, the team leader would have to substantiate this with data.
Client appreciations: This would depend on the number of appreciation mails the agent has received from the client for excellent performance. As this too is subjective, the team leader would have to decide which one to consider as an appreciation mail.
Employee Referrals: This would depend on the number of referrals in the month and the total number of resumes uploaded in the database.
Process Improvement Ideas: This would depend on the total number of process improvement ideas.
Process Compliance: Perfect adherence to the process, to the norms, and guidelines laid down by the organization and the client. Knowledgeable about all the policies related to the work area and beyond the work area.
Regards,
Renu
From India, Pune
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Performance Appraisal evaluation.doc
Improving Employee Performance Through Appraisal And Coaching.pdf