Hi, I think you can also add Operations Manager below the Managing Director level, who would be the head of team leads and quality analysts. Regards, Sudha
From India, Hyderabad
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152120-very-use ful-hr-manageme nt-software-bui lt-excel-psa-hr -manager-mainta in-payrrol-exce l-soft.zip
Chapter XVII - Operations Management Managing Quality Efficiency and Responsiveness to Customers.ppt
Team leader-U-manage r.jpg