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jayasreerangarajan
2

Hi Ajmal Mizra , I need the list of various Training amnd development programmes in ITES organisations for my projectCan you help.Any body’s help is also useful. Bye
From India, New Delhi
leolingham2000
260

HERE ARE SOME PROGRAMS.

PROGRAMS SHOULD FOCUS ON BOTH ORGANIZATION/INDIVIDUALS.

FOR THE ORGANIZATION BENEFITS

Help address probably the biggest challenge towards sustaining growth which is setting up a robust Front-Line Management layer

Increase performance on parameters that include quality, operational

excellence and customer satisfaction

Helps in weeding out inefficiencies in the system to minimize costs &

increase ROI



Ensures delivery excellence



Assists organizations achieve operational and Business Excellence

- HR - appraisals, employee development, recruitment

- Operation – Building effective Front-Line Management

- Quality – Enhanced Customer / End user Satisfaction

=============================================

FOR THE INDIVIDUAL BENEFITS

Third party assurance of quality

increased employability in the long run



Provides a defined career path



Develops an in-depth understanding of industry expectations

Helps evaluate deployment options and achieve high ROI

Help in enhancing management competencies

Gain recognition as quality analyst / team lead

Belong to a community of like minded professionals

=============================================

VARIOUS COURSES THAT ARE APPLICABLE.

1.QUALITY : PRINCIPLES/PRACTICES

2.QUALITY MONITORING

3.QUALITATIVE METHODS

4.OPERATIONS MANAGEMENT

5.QUALITY MANAGEMENT

6.PEOPLE MANAGEMENT

7.BUSINESS MANAGEMENT

8.TECHNOLOGY MANAGEMENT

9.CONTINUOUS IMPROVEMENTS

10.CUSTOMER SERVICING-MEETING EXPECTATIONS

11.EFFECTIVE WORKPLACE RELATIONSHIPS

12.INNOVATIONS AND CHANGE

13.WORKPLACE LEADERSHP-LEADING THE WAY

14.WORKPLACE LEARNING -COMPETITIVE EDGE

15.WORKPLACE SAFETY-SAFETY CULTURE

16. WORKPLACE PRIORITIES - EMPOWERING

17.EFFECTIVE COMMUNICATION [ ORAL/WRITTEN/PRESENTATION]

18.PROJECT MANAGEMENT

19.FINANCIAL SKILLS FOR NON ACCOUNTING STAFF.

20.MANAGEMENT ESSENTIALS

21.PERFORMANCE MANAGEMENT / IMPLEMENTATION

22.TEAM BUILDING

23.TIME MANAGEMENT

24.INTERPERSONAL SKILLS/ COMMUNICATION

25.CONFLICT RESOLUTION.

HOPE THIS IS USEFUL TO YOU

REGARDS

LEO LINGHAM

From India, Mumbai
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