Hi to everyone, plz tell me the exact difference between bpo and a call centre.
From India, Pune
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From India, Pune
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Hi,
A call center is an example of a type of a BPO (Business Process Outsourcing) unit. Call centers are those where telephone calls are being handled, which may be inbound (called by customers for getting information about a product) or outbound (employees of the center call people to sell a product or provide information about a service). On the other hand, BPOs are where any type of outsourcing work is done. A BPO may be doing HR outsourcing jobs for various companies, handling accounts for different companies, etc.
I hope this helps you differentiate between a BPO and a call center.
VISHAL
From United States
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8A call center is an example of a type of a BPO (Business Process Outsourcing) unit. Call centers are those where telephone calls are being handled, which may be inbound (called by customers for getting information about a product) or outbound (employees of the center call people to sell a product or provide information about a service). On the other hand, BPOs are where any type of outsourcing work is done. A BPO may be doing HR outsourcing jobs for various companies, handling accounts for different companies, etc.
I hope this helps you differentiate between a BPO and a call center.
VISHAL
From United States
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My suggestion is "Forget terminologies". Outsourcing is something as familiar as your part-time maid or CA filing annual returns - one tends to outsource non-core jobs based on price factors to others. COPC ver 3.3 Gold doesn't make any such differentiation in proper nouns except where they add tangible value.
Surya vrat
From India, Delhi
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Surya vrat
From India, Delhi
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Job Description - ITES Call Center BPO.doc
NEW PAY PACKAGE (Call center).xls