Dinesh DivekarDear Ramya,
You have written that "As most of the times HR function will be Ad-Hoc and intangible." However, this is a generalisation. Yes, it is true but for those who handle the basic or service functions of HR.
While measuring HR's work, the prominent factor that needs to be checked is what was increased or decreased because of the HR intervention. Any HR intervention should focus on:
a) The decrease in the consumption of the resources
b) The decrease in process turnaround time of some process
c) The decrease in the cost of the operations or any other cost
d) Increase or decrease of some ratio
The No 1 measurable activity in HR is employee training. Have you measured the effectiveness of the employee training?
From India, Bangalore
nashbramhallDear Ramya, Is this a question raised for your MBA assignment or your final project?
From United Kingdom
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