I would like to know my options in this situation. I work for an International B.P.O, and every week I get a new week off. Sometimes I have to work for 9 regular days to get a week off, and sometimes I just work for 2 days and I get a week off. On raising this issue, the operations team told me that it's a business requirement, and we have to align the week off as per the client forecast.
From India, New+Delhi
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From India, New+Delhi
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This work pattern is irregular.
https://www.citehr.com/22957-working...bour-laws.html
While BPOs may want to align with clients abroad, they have to follow Indian law.
From India, Pune
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3180https://www.citehr.com/22957-working...bour-laws.html
While BPOs may want to align with clients abroad, they have to follow Indian law.
From India, Pune
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Dear friend,
Since yours is an ITES establishment, it is covered by the State's Shops and Establishments Act. I have no knowledge about the exemptions, if any, granted under the Delhi Shops & Estt Act, 1954 to such establishments from the provisions relating to working hours and the weekly holiday for employees. Normally, under any Labor Law, every consecutive six days of work should be followed by a day of rest or a weekly off or a weekly holiday. I don't think that there can be any permissible departure from this general principle in respect of a BPO like yours as a special case. The contention of your Operations Manager that the weekly off of his employees should be aligned with the clients' requirements is certainly incorrect as well as against the legal provisions of weekly hours of work and the weekly holiday. It would be better to make a complaint to the Labor Commissioner through any means accordingly.
From India, Salem
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Since yours is an ITES establishment, it is covered by the State's Shops and Establishments Act. I have no knowledge about the exemptions, if any, granted under the Delhi Shops & Estt Act, 1954 to such establishments from the provisions relating to working hours and the weekly holiday for employees. Normally, under any Labor Law, every consecutive six days of work should be followed by a day of rest or a weekly off or a weekly holiday. I don't think that there can be any permissible departure from this general principle in respect of a BPO like yours as a special case. The contention of your Operations Manager that the weekly off of his employees should be aligned with the clients' requirements is certainly incorrect as well as against the legal provisions of weekly hours of work and the weekly holiday. It would be better to make a complaint to the Labor Commissioner through any means accordingly.
From India, Salem
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Weekly compliance Bulletin - 24.pdf