While BPO may want to align with client abroad but they ahve to follow Indian law.
27th May 2018 From India, Pune
Since yours is an ITES establishment, it is covered by the State's Shops and Establishments Act. I have no knowledge about the exemptions,if any granted under the Delhi Shops & Estt Act,1954 to such establishments from the provisions relating to working hours and weekly holiday to the employees. Normally, under any Labor Law, every consecutive six days of work should be followed by a day of rest or weekly off or weekly holiday. I don't think that there can be any permissible departure from this general principle in respect of a BPO like yours as a special case. The contention of your Operations Manager that the weekly off of his employees should be aligned with the clients' requirements is certainly incorrect as well as against the legal provisions of weekly hours of work and weekly holiday. Better, make a complaint to the Labor Commissioner by some means or other accordingly.
27th May 2018 From India, Salem