I invite forum and all members to provide me the informations about : What should be the exact working hours for any BPO/It co.s. Can we keep 10 hours daily (inclusive of half hr.s break) and for 5 days a week without involving any overtime payments.
All your information from the knowledgeable group/forum counts very much for me while dealing with Govt.Labour dept. particularly in dealing with shops and extablishment Act & Min.Wages Act. etc.
Please help???

20th February 2007 From India, Vadodara

Service In Engg. Group Having 4 Units As
Design Engineer
Sunny Samson
Travel Consultant
+2 Others

Dear Divyang, You can’t ask an employee to work more than 48 hrs in week and more than eight hrs per day. In your case there will be breach of law relating to overtime in either case. p m patel
25th March 2007 From India, Mumbai
Thanks for your sharing.
I still do not undersatnd it is still less than 48 hrs. of working in a week as
10 hrs p.day x 5 working days = 50 hrs less 0.30 minutes break for 5 working days = - 2.5 hrs. so it still comes to 47.5 hrs. is it not ok. PL.suggest
Thank u again for your valuable sharing. I expect further guidance pl.
30th March 2007 From India, Vadodara
Can someone provide a specific and lawful and legal website published by indian government where one can cross check and validate if the working hours on a given day are not to exceed more than 8 hours and 48 hours a week. Besides 8-working hours a day also include breaks.
We currently are facing a violation of the same in our organisation (it's a global BPO and among the top 3 BPOs in Gurgaon) and have to work 9 hours including one hour break. Besides there is speculation of working hours to extend to 10 hours including one hour break. This seems to be clear cut violation where we say 8 working hours a day with 30/45 minutes of break is the labour law.
Please assist and provide details on specific documents/books/Indian Government web site.
12th May 2009 From India, Delhi
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29th September 2010 From India, Alandur
My name is Sunny. I'm working with the BPO as a travel consultant. I am very much confused about the rights and laws for a BPO employee. In my company the policies are quite different. They people are deducting the salary what two days if a person is absent one day without approval. Even though if an employee is absent on a festival without information the company is deducting the salary for 4 days. If a person is exceeding the break only for 1 minute the company s putting a half day for that one minute. My company is not following any Indian leaves policy and as my company is UK based company they are also not alloying as a leave as per UK policy. They people are compelling us to work for 6 days in a week as well.
So, please tell me are these policies are as per rules or not. Its not then kindly tell me what are the policy as per law and also tell me how to resolve this problem.
24th August 2015 From India, Mumbai
Hi All, As per Indian working regulations for BPO category, 48hrs working is including lunch break hours or excluding lunch break hours. Pls. help. Thanks, Piyali
1st June 2016
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