Process Industry Consultant / Soft Skill
Soft Skill Trainer / Hr Consultant - India
Venkata Vamsi Krishna Patnaik
Then I moved to a different shop where I was received by a well dressed and smiling sale person who first asked me to see all the brands for myself though Iam predetermined to buy a particular brand and latter agreed to slash a price to a permissible limit and explained me why he cannot climb down further and further explained to me the benefits of buying the product from his shop like their assured after sales service and addressed all my doubts pertaining to technology, warranty, installation, brand reputation etc.They sounded authentic and transparent as against the first shop which is eager to sell me the TV by hook or crook. He made me win their trust on my first contact.
It is your front line staff that can make or break the moments of truth. So be careful in picking them and training them and train them to be patient with the customers who is now knowledgeable.
HR & Labour Relations Adviser
10th January 2018 From India, Mumbai
After the sales is over and if you come back for some repair/replacement etc, then you come to know the bitter truth.Polite brush off begin-call the call centre where you keep dialing and hear only recorded music and voices teaching you 1,2,3,4 etc.
The standard of after sales care is abysmally low.
No business is exempt from this poor after sales service and thereby consumer courts are filled with cases for poor quality etc.
10th January 2018 From India, Pune
This will be a good initiative.
'Moment of Truth' tests one's ultimate resolve in a difficult moment.
So, it tests the character of a person and reveals how resilient one can be in a piquant situation.
We all undergo different experiences and come out of trying situations in public and private life.
In my view sharing such experiences will be a useful learning for every one.
12th January 2018 From India
Hope I could provide some clarification on the query !
13th January 2018 From India