Process Industry Consultant / Soft Skill
Assistant Manager-hr
L&d Trainee

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Hello All,
I am planning some team building activities for a customer service staff in a cafe so request you all to suggest some ides for hotel management staff
team size-10
Their are lot of issues in service staff to resolve those and work as a team i am planning some team building activities
waiting for your valuable suggestions

Dear Shraddha,
You have been a member of Cite HR for four years.
I am sure you would have come across many posts related to the topic you have raised.
If not, please try now in Cite HR archives.
Lot of material is available in Cite HR about team building activities.
You have indicated that there are lot of issues.
It would have been ideal for you to have listed the same.
Please do the same.
You will get specific solutions.

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Thanks for your feedback.
As I have discussed, This is a hotel management company and they have chain of restaurants.
Listing below few issues:
Junior service staff disobeys the senior ones
Not following guidelines of food hygiene which has been designed by newly joined senior chef
No team work, creating problem in each others work
Not serving the customer's properly
Please let me know how can I resolve these issues as a HR

Dear Shraddha,

It is good that you have revealed some of the issues.

This takes you to the next step.

1.0 "Junior service staff disobeys the senior ones"

Why is this happening? Are the Junior staff very experienced and senior in age? Or is it the other way? What is the education level of both the groups? Is there a union backing? What view does the Top Management have? Are they aware of it or Ignorant?

2.0 "Not following guidelines of food hygiene which has been designed by newly joined senior chef"

Many of the above questions would fit in here as well. The new chef has to establish himself in an already operating hotel. How is his approach? Does he expect that every one under him will follow him, just because he is the boss?Can you do something to improve his 'people skills'?

3.0 "Not serving the customer's properly"

As a HR person how do you handle a customer complaint? How is it addressed? Are there different assigned levels in your organization at which the various complaints are closed. Is there a periodic review of customer complaints raised and closed. What does your standing orders say about enforcing discipline?

Answers to queries raised above will give you some clarity to start your work.

Some of the problems faced by the staff / workers may be genuine but their response may be un professional.

What is the take of top management? Do they agree that there are issues and training is necessary.

Apart from training what other action ( including disciplinary action) can be taken?

Please diagnose on the above lines before designing a training programme.


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