Can anyone help me in making a questionnaire for finding out the following:-
1. challenges faced by patients in the hospital.
2. Finding out the problem areas in the hospitals by talking to its employees.
3. Questionnaire for the management.
20th July 2012 From India, Delhi
Managers in the Healthcare industry would have to be well versed in developing the appropriate pricing, branding, and promotional strategies. They would be required to understand the service delivery process and suggest improvements. They would have to have a thorough knowledge of all costs and work towards improving profitability.
In addition to traditional hospitals and medical centers, hospital administrators provide leadership for psychiatric and mental health facilities, alcohol and/or drug rehabilitation centers, and long term care and nursing home-type agencies.
15th September 2012 From India, Pune
Congratulations and all the very best in your role. First & foremost thing that you should understand that the your customers are very special because for jewelry shop & all the customers will visit with lot of joy & josh but all your customers will visit your place with lot of pain & tense hence your Front office & customer relation executive's role is very critical.
Most of the Doctors will be on call / part time hence handling them also is a hill task.
Supportive staff like technicians / Nursing etc.,
Ambulance drivers role is also very critical.
Turn around time at your MRI / X-ray etc., & its down time
House keeping etc., are very critical areas in any Hospital business.
With all the above the Image of the Hospital goes in to the market / reaches to the public and results the business.
Your marketing people are also very critical.
In this context as a HR person spend much time with the Doctors, be in the shop floor, observe / understand, identify the critical factors.
Few more points need to be done but before going pl obtain your management's approval:
Go for suggestion's / inputs box from customers
Take the phone numbers of customers, call & obtain feed back from the customers
Meet the Doctors who are referring patients to your hospital and understand the hardships their patients faced / concern with your marketing people when they are meeting them etc.,
23rd May 2017 From India, Hyderabad