Hi,
I m working as a customer support executive & will be doing management work for an England person who tie up with one MNC.Only the pay scale will be done by the MNC,apart from this we donít have any connection with this MNC.We are 5 in his team.4 people work for his software. The question is, still I havenít got my proper designation, MNC HR tells that we will give a Customer Support Executive designation & our Manager tells that we will give Organizer designation. So anybody can help me on this?
22nd June 2009 From India, Bangalore
Dear Shilpa,
A designation is but a reflection of your job description. You have not mentioned your responsibilities here. I will be able to help you if you mention your job specs in detail, i.e. on a day to day basis.
Reagards,
Rajni
23rd June 2009 From India, Hyderabad
Hi thanks for the reply. Here i will be doing Tech support for the UK clients. We are 5 in a team.4 people are working as a developer has to solve the issues of clients regarding our software. I have to assist the clients-how they have to use? If i am not able to solve i will transfer into Technical department. Apart from this, I will organize the work like-organize clientís conference, recruitment for our team, email etiquette, pay scale, maintain database. We donít have any connection with the MNC, apart from the Pay scale. Everything has managed by our manager, he is a British. Every two months once he will go to UK.

26th June 2009 From India, Bangalore
Going by your profile, the customer service designation seems more apt as the job requires you to interface with the clients. It also has another advantage as when you are on the look out for job change your resume will convey your profile with more clarity thus giving you more options to choose from, whereas an organizer might give a more administrative feel to your responsibilities really limiting your scope of work in the next company.
I hope I have helped you come to a conclusion.
All the best
27th June 2009 From India, Hyderabad
Hi Rajnigopal,
Thank you so much for the valuable suggestion.

I wanted to tell you that I worked as a HR Executive for 1.8 Yrs.Due to my marriage I had resigned my previous job. Due to rescission I couldnít get HR job, so I have joined here as a customer support. But here, I do hr general activities like-medical claim, master data base, recruitment, joining formalities etc in the morning i.e. from10.00 AM TO 12.30 PM.After this I work as a customer support for our team till 07.30 pm. My manager will pay me not MNC.

I am very happy with my current job.If I get any HR job in future, will my designation will get affect? As now I am working as a Customer Support Executive. Can I show HR General Activities in job description in my Resume?



29th June 2009 From India, Bangalore
What you can mention in your CV is customer service executive with HR responsibilities so when you apply for a job people can understand your profile better. This way you can apply to both openings in HR and customer service depending on your preferences.
regards
Rajni
29th June 2009 From India, Hyderabad
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