JSHARMA
1

Hi members
I have to organize an In house training for DSE'S on Improving their soft skills while handling customers. Can u guyz suggest me some working tips regarding my query.
PLS MEMBERS ITS URGENT AND WANT UR EARLY RESPONSE....
Thanks
Jsharma

From India, Jaipur
Samrodha Shetye
Hi, Exactly what help you required? Would you like us to suggest some Trainers Name............... Plz revert back. Regards, Samrodha
From India, Mumbai
JSHARMA
1

hi
actually i have to organize it by my own thts why i have nt asked to go for external trainers. This is a sort of Internal training on a small basis just to groom our DSE's. thts y i need some tips which i can use to groom dem. If u pls suggest me something that will be highly appreciated.
Jsharma

From India, Jaipur
vini mehta
1

Dear J
Soft skills necessarily entails --Presentation skills and Grooming
Grooming -what it is? how one should groom oneself for their respective job? It includes basic hygiene--like having a bath everyday, use of deo,shaving daily;wearing neat, clean and ironed clothes,hair cut and hair style....
Under clothes--men--what kind of clothes they shoud wear-shirt, trousers, socks,handkerchief,jewellery,shoes-their kind and polished. wht armament they should carry when they go calling on a customer.
Similarly,for women................
How they should speak/interact with the customers. Manners they should follow.
Ihave tried to make a comprehensive list according to your requirements.
Hope it will help you.
Luck
Vini

From India, Mumbai
Kavitha Alva
Hi JSharma,



Find below an outline that you can elaborate on...

Presentation skills

Pre preparation

Body language and mannerism

Importance of "First Impression"

Opening and closing a presentation

Verbal and Non verbal communication

Barriers in Communication and overcoming them

Listening skills

Building positive attitude as your driving force so as to handle negativities like rejections

Time Management

Sales

Understanding customer needs

Know your Company, product and competition

Customer Service

What is Customer Service and why is it important

How to provide right Customer Service

Types of Customers

Handling different Customers

Educating Customers on our Product, schemes and services.

Assertive behavior to help turn customers around

Taking advantage of sales opportunities

Create a positive climate

Deliver Value

Communication should work both ways

These topics can be fine tuned further to match your requirements completely. You can find books and a lot of material on the net to prepare presentation on the above topics.

All the best and happy training.

Rgds,

Kavitha

From India, Mumbai
Hemachandra
1

Hi,
Its in you its self, how you speak or present your self. What Mr.Sharma is putting some points you just keep in mind and you can prepare your self.
for the Customer Care you need smiling face all the time its depend upon how you handle the situation.
Thanks Mr.Sharma, keep-it up
Regards
Hemachandra

From India, Bangalore
Huma Riaz
10

Hi,
You can focus on the following areas:
Attitude is the start point of any initiative. Hence, Attitude- Building.
Communication skills(speaking & listening)
Business Etiquette(esp..Telephone & e-mail etiquette)
Customer service mgmt(esp..handling difficult customers).
There is an ocean of material in this site. Thanks to Citehr & its members!
Search for material in 'Downloads search' in the top centre of this page. I hope that will suffice you.
Regards,
Huma

From India, Madras
VK Sathyajit
4

Dear Sharma, It would be useful if you specify the Industry you work in. So that the relevant people will guide you. And as Huma has responded, you have all the information you want on the site.

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