Hello Team, Request if you can assist in knowing Attrition, Shrinkage, service level, RTM, AHT, NPS scoring pattern, and formula for all the above in a detailed and easy-to-understand way
From India, Mumbai
Acknowledge(0)
Amend(0)
From India, Mumbai
Acknowledge(0)Amend(0)
Dear member, The information you have asked for is available on Google. Why you could not check Google is not understood. Anyway, you may click the following links:
For AHT and Service Level:
https://www.customerexperienceupdate...romoter-score/
For RTM:
https://techdocs.broadcom.com/us/en/...-terminal.html
RTMs are codes, and these will vary from one software to another.
Shrinkage:
https://www.quora.com/What-is-Shrink...a-BPO-industry
Thanks,
Regards, Dinesh Divekar
From India, Bangalore
Acknowledge(1)Amend(0)
8047For AHT and Service Level:
https://www.customerexperienceupdate...romoter-score/
For RTM:
https://techdocs.broadcom.com/us/en/...-terminal.html
RTMs are codes, and these will vary from one software to another.
Shrinkage:
https://www.quora.com/What-is-Shrink...a-BPO-industry
Thanks,
Regards, Dinesh Divekar
From India, Bangalore
Acknowledge(1)Amend(0)CiteHR is an AI-augmented HR knowledge and collaboration platform, enabling HR professionals to solve real-world challenges, validate decisions, and stay ahead through collective intelligence and machine-enhanced guidance. Join Our Platform.
Attrition-rate. xls
Death while in service letter for pf death claim.docx
The Maharashtra Shops And Establishments (Regulation Of Employment And Conditions Of Service) Ac.pdf