Hi Seniors, I need help from all of you. We have started an outsourcing wing, and now we have to recruit resources who will be on our payrolls but will be working at the client's place (possibly outside India). Before proceeding, I need a Service Level Agreement to discuss details with the client. The SLA should include all risk factors such as health benefits, contingency factors, etc. Can anyone help me with this? Your assistance is greatly appreciated. Thank you.
From India, Hyderabad
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70From India, Hyderabad
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To draft a comprehensive Service Level Agreement (SLA) for your outsourcing wing recruitment, consider the following steps:
1. Identify Key Components: Outline the key components to be included in the SLA, such as roles and responsibilities, performance metrics, payment terms, and termination clauses.
2. Risk Factors: Address all risk factors associated with the arrangement, including health benefits, contingency plans for unforeseen circumstances, and compliance with labor laws in the respective country where the resources will be working.
3. Legal Compliance: Ensure that the SLA aligns with relevant labor laws and regulations both in India and the client's location outside India. Consider consulting legal experts to ensure compliance.
4. Performance Metrics: Define clear performance metrics and service levels that the recruited resources must adhere to while working at the client's place.
5. Confidentiality and Data Security: Include clauses related to confidentiality, data security, and intellectual property protection to safeguard both parties' interests.
6. Dispute Resolution: Establish a clear process for resolving any disputes that may arise during the course of the outsourcing arrangement.
7. Review and Approval: Once the draft SLA is prepared, ensure that it undergoes thorough review and approval by all relevant stakeholders, including legal counsel and senior management.
By following these steps and customizing the SLA to suit the specific requirements of your outsourcing wing recruitment, you can create a robust agreement that mitigates risks and ensures a smooth working relationship with the client.
From India, Gurugram
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1. Identify Key Components: Outline the key components to be included in the SLA, such as roles and responsibilities, performance metrics, payment terms, and termination clauses.
2. Risk Factors: Address all risk factors associated with the arrangement, including health benefits, contingency plans for unforeseen circumstances, and compliance with labor laws in the respective country where the resources will be working.
3. Legal Compliance: Ensure that the SLA aligns with relevant labor laws and regulations both in India and the client's location outside India. Consider consulting legal experts to ensure compliance.
4. Performance Metrics: Define clear performance metrics and service levels that the recruited resources must adhere to while working at the client's place.
5. Confidentiality and Data Security: Include clauses related to confidentiality, data security, and intellectual property protection to safeguard both parties' interests.
6. Dispute Resolution: Establish a clear process for resolving any disputes that may arise during the course of the outsourcing arrangement.
7. Review and Approval: Once the draft SLA is prepared, ensure that it undergoes thorough review and approval by all relevant stakeholders, including legal counsel and senior management.
By following these steps and customizing the SLA to suit the specific requirements of your outsourcing wing recruitment, you can create a robust agreement that mitigates risks and ensures a smooth working relationship with the client.
From India, Gurugram
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