Can anybody help me to how to use cause and effect diagram regarding complain?
From India, Pune
Acknowledge(0)
Amend(0)
From India, Pune
Acknowledge(0)Amend(0)
Fishbone diagram
- A fishbone diagram, also called a cause and effect diagram or Ishikawa diagram, is a visualization tool for categorizing the potential causes of a problem in order to identify its root causes.
- A fishbone diagram is useful in brainstorming sessions to focus conversation. After the group has brainstormed all the possible causes for a problem, the facilitator helps the group to rate the potential causes according to their level of importance and diagram a hierarchy.
- The design of the diagram looks much like a skeleton of a fish. Fishbone diagrams are typically worked right to left, with each large "bone" of the fish branching out to include smaller bones containing more detail.
How to create a fish diagram:
1. Create a head, which lists the problem or issue to be studied.
2. Create a backbone for the fish (a straight line which leads to the head).
3. Identify at least four "causes" that contribute to the problem. Connect these four causes with arrows to the spine. These will create the first bones of the fish.
4. Brainstorm around each "cause" to document those things that contributed to the cause. Use the 5 Whys or another questioning process such as the 4P's (Policies, Procedures, People, and Plant) to keep the conversation focused.
5. Continue breaking down each cause until the root causes have been identified.
For example, this illustrates how a group might begin a fish diagram to identify all the possible reasons a website went down in order to discover the root cause. (please refer to the image)
Regards, Amit
From India, Surat
Acknowledge(1)Amend(0)
144- A fishbone diagram, also called a cause and effect diagram or Ishikawa diagram, is a visualization tool for categorizing the potential causes of a problem in order to identify its root causes.
- A fishbone diagram is useful in brainstorming sessions to focus conversation. After the group has brainstormed all the possible causes for a problem, the facilitator helps the group to rate the potential causes according to their level of importance and diagram a hierarchy.
- The design of the diagram looks much like a skeleton of a fish. Fishbone diagrams are typically worked right to left, with each large "bone" of the fish branching out to include smaller bones containing more detail.
How to create a fish diagram:
1. Create a head, which lists the problem or issue to be studied.
2. Create a backbone for the fish (a straight line which leads to the head).
3. Identify at least four "causes" that contribute to the problem. Connect these four causes with arrows to the spine. These will create the first bones of the fish.
4. Brainstorm around each "cause" to document those things that contributed to the cause. Use the 5 Whys or another questioning process such as the 4P's (Policies, Procedures, People, and Plant) to keep the conversation focused.
5. Continue breaking down each cause until the root causes have been identified.
For example, this illustrates how a group might begin a fish diagram to identify all the possible reasons a website went down in order to discover the root cause. (please refer to the image)
Regards, Amit
From India, Surat
Acknowledge(1)Amend(0)CiteHR is an AI-augmented HR knowledge and collaboration platform, enabling HR professionals to solve real-world challenges, validate decisions, and stay ahead through collective intelligence and machine-enhanced guidance. Join Our Platform.
Fishbone Diagram.pdf
Handling complaints.ppt