Management Tips
Fix the problem, not the blame. It is far more productive and less expensive to figure out how to fix a problem that has come up than to waste time trying to decide whose fault it was.
Tell people what you want, not how to do it. People are more responsive and less defensive when given guidance rather than instructions. This approach fosters initiative, innovation, and an ownership attitude over time.
Manage the function, not the paperwork. Remember that your job is to manage a specific function within the company, despite the paperwork that comes with it. Don't let administrative tasks distract you from your primary responsibility.
Don't DO Anything. As a manager, your role is to "plan, organize, control, and direct." Avoid getting caught up in tasks you used to perform before becoming a manager. Focus on managing rather than doing to utilize your skills effectively.
You never have to make up for a good start. Planning upfront ensures a strong beginning, preventing difficulties in catching up later.
Get out of your office. Management By Walking Around (MBWA) is effective in making yourself approachable, gaining firsthand information, and understanding what's truly happening.
Lead by example. Demonstrate the behavior you expect from your employees, such as working overtime if needed. Being a leader is more challenging but ultimately rewarding compared to being a manager.
Delegate the easy stuff. Delegate tasks you excel at and retain those that pose challenges, fostering personal growth.
Don't get caught up in 'looking good'. Work harmoniously, avoid seeking favor from important individuals, and maintain honesty and transparency in actions.
'Quality' is just conformance to requirements. Set standards, demand adherence to them, and focus on effort rather than mere slogans or threats to achieve quality.
Learn from the mistakes of others. Benefit from the experiences of others to avoid repeating similar errors.
Set S.M.A.R.T. Goals. Ensure goals are Specific, Measurable, Achievable, Realistic, and Time-based for yourself and others.
Set an example. Managers play a crucial role in being positive role models, unifying teams, and meeting customer expectations.
Know Your GPM. Goals, Plans, and Metrics are essential in achieving organizational objectives effectively.
Train Your Supervisors. Enhance employee productivity by investing in the training of supervisors and managers.
You Can't Listen With Your Mouth Open. Actively listen to valuable inputs from associates, employees, suppliers, and customers to foster learning and growth.
Practice what you preach. Lead by example, aligning actions with expectations to establish credibility and trust.
Leaders create change. Leadership entails driving change and being prepared for its implications on individuals within and outside the group.
Don't Limit Yourself. Differentiate leadership from management by avoiding self-imposed restrictions and embracing growth opportunities.
Anyone can steer the ship in calm waters. Success during challenging times distinguishes one's career path. Be proactive and plan for downturns even in favorable situations.
You have to make a difference. Ensure your presence enhances the effectiveness and productivity of the team, justifying your role within the organization.
Customer Management
Keeping existing customers is cheaper than finding new ones. Emphasize the value of customer retention and ensure all team members understand the importance of customer service.
Actively listen. Engage with customers, employees, and suppliers by attentively considering their feedback to benefit the business.
"Doctor" your customers. Make customers feel valued by providing dedicated attention and focusing on their needs during interactions.
It's the Customer, Stupid. Prioritize customer satisfaction as the cornerstone of business success by fostering a customer-centric culture.
Follow Through on Sales Promises. Uphold promises made to customers to build trust and credibility, avoiding customer dissatisfaction due to unmet expectations.
Delight the Customer. Exceed customer expectations by going the extra mile to ensure satisfaction and loyalty.
Keep your focus external. Maintain awareness of customer needs and market trends to drive business growth, avoiding internal biases that hinder progress.
Under-promise and over-deliver. Build customer relationships by exceeding expectations and delivering more than promised, fostering positive rapport.
Your first obligation is to the customer. Recognize the significance of customer service and ensure all team members prioritize customer satisfaction.
Personal Development
Be on time for ALL your appointments. Demonstrate respect and professionalism by honoring commitments and appointments promptly.
Stop and smell the roses. Allow yourself breaks to recharge and boost creativity for enhanced performance.
Be Careful Who You Step On Your Way Up, as relationships matter in both success and challenges.
You Are Not Smarter Than Everybody. Embrace diverse perspectives and seek input to enhance learning and decision-making.
Get Involved. Engage in civic and charitable activities to gain personal satisfaction and valuable connections.
Do Your Homework. Prepare thoroughly for engagements to facilitate problem-solving and decision-making, ensuring successful outcomes.
It's not how hard you work, it's what you get done. Focus on results rather than mere effort to achieve success effectively.
Learn from the mistakes of others. Benefit from the experiences of others to avoid repeating similar errors.
Focus your energies. Prioritize tasks that align with your objectives to maximize productivity and effectiveness.
Work On Your Weaknesses First. Enhance your skills and value by addressing areas of improvement proactively.
Dare to Dream. Embrace innovation and forward-thinking to drive progress and achieve success.
You have to make a difference. Ensure your presence enhances the effectiveness and productivity of the team, justifying your role within the organization.
From Pakistan, Karachi
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5Fix the problem, not the blame. It is far more productive and less expensive to figure out how to fix a problem that has come up than to waste time trying to decide whose fault it was.
Tell people what you want, not how to do it. People are more responsive and less defensive when given guidance rather than instructions. This approach fosters initiative, innovation, and an ownership attitude over time.
Manage the function, not the paperwork. Remember that your job is to manage a specific function within the company, despite the paperwork that comes with it. Don't let administrative tasks distract you from your primary responsibility.
Don't DO Anything. As a manager, your role is to "plan, organize, control, and direct." Avoid getting caught up in tasks you used to perform before becoming a manager. Focus on managing rather than doing to utilize your skills effectively.
You never have to make up for a good start. Planning upfront ensures a strong beginning, preventing difficulties in catching up later.
Get out of your office. Management By Walking Around (MBWA) is effective in making yourself approachable, gaining firsthand information, and understanding what's truly happening.
Lead by example. Demonstrate the behavior you expect from your employees, such as working overtime if needed. Being a leader is more challenging but ultimately rewarding compared to being a manager.
Delegate the easy stuff. Delegate tasks you excel at and retain those that pose challenges, fostering personal growth.
Don't get caught up in 'looking good'. Work harmoniously, avoid seeking favor from important individuals, and maintain honesty and transparency in actions.
'Quality' is just conformance to requirements. Set standards, demand adherence to them, and focus on effort rather than mere slogans or threats to achieve quality.
Learn from the mistakes of others. Benefit from the experiences of others to avoid repeating similar errors.
Set S.M.A.R.T. Goals. Ensure goals are Specific, Measurable, Achievable, Realistic, and Time-based for yourself and others.
Set an example. Managers play a crucial role in being positive role models, unifying teams, and meeting customer expectations.
Know Your GPM. Goals, Plans, and Metrics are essential in achieving organizational objectives effectively.
Train Your Supervisors. Enhance employee productivity by investing in the training of supervisors and managers.
You Can't Listen With Your Mouth Open. Actively listen to valuable inputs from associates, employees, suppliers, and customers to foster learning and growth.
Practice what you preach. Lead by example, aligning actions with expectations to establish credibility and trust.
Leaders create change. Leadership entails driving change and being prepared for its implications on individuals within and outside the group.
Don't Limit Yourself. Differentiate leadership from management by avoiding self-imposed restrictions and embracing growth opportunities.
Anyone can steer the ship in calm waters. Success during challenging times distinguishes one's career path. Be proactive and plan for downturns even in favorable situations.
You have to make a difference. Ensure your presence enhances the effectiveness and productivity of the team, justifying your role within the organization.
Customer Management
Keeping existing customers is cheaper than finding new ones. Emphasize the value of customer retention and ensure all team members understand the importance of customer service.
Actively listen. Engage with customers, employees, and suppliers by attentively considering their feedback to benefit the business.
"Doctor" your customers. Make customers feel valued by providing dedicated attention and focusing on their needs during interactions.
It's the Customer, Stupid. Prioritize customer satisfaction as the cornerstone of business success by fostering a customer-centric culture.
Follow Through on Sales Promises. Uphold promises made to customers to build trust and credibility, avoiding customer dissatisfaction due to unmet expectations.
Delight the Customer. Exceed customer expectations by going the extra mile to ensure satisfaction and loyalty.
Keep your focus external. Maintain awareness of customer needs and market trends to drive business growth, avoiding internal biases that hinder progress.
Under-promise and over-deliver. Build customer relationships by exceeding expectations and delivering more than promised, fostering positive rapport.
Your first obligation is to the customer. Recognize the significance of customer service and ensure all team members prioritize customer satisfaction.
Personal Development
Be on time for ALL your appointments. Demonstrate respect and professionalism by honoring commitments and appointments promptly.
Stop and smell the roses. Allow yourself breaks to recharge and boost creativity for enhanced performance.
Be Careful Who You Step On Your Way Up, as relationships matter in both success and challenges.
You Are Not Smarter Than Everybody. Embrace diverse perspectives and seek input to enhance learning and decision-making.
Get Involved. Engage in civic and charitable activities to gain personal satisfaction and valuable connections.
Do Your Homework. Prepare thoroughly for engagements to facilitate problem-solving and decision-making, ensuring successful outcomes.
It's not how hard you work, it's what you get done. Focus on results rather than mere effort to achieve success effectively.
Learn from the mistakes of others. Benefit from the experiences of others to avoid repeating similar errors.
Focus your energies. Prioritize tasks that align with your objectives to maximize productivity and effectiveness.
Work On Your Weaknesses First. Enhance your skills and value by addressing areas of improvement proactively.
Dare to Dream. Embrace innovation and forward-thinking to drive progress and achieve success.
You have to make a difference. Ensure your presence enhances the effectiveness and productivity of the team, justifying your role within the organization.
From Pakistan, Karachi
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Hi,
They are all undoubtedly very good tips. I keep hearing two opposite views on one of the tips: Improving the weakness first. Some say to strengthen your strengths and hire team members to complement your weaknesses. At the same time, I feel that when people reach important positions, one weakness may also pull them down, which they can't afford. Please reflect on it.
Regards,
Vani
From India, Pune
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They are all undoubtedly very good tips. I keep hearing two opposite views on one of the tips: Improving the weakness first. Some say to strengthen your strengths and hire team members to complement your weaknesses. At the same time, I feel that when people reach important positions, one weakness may also pull them down, which they can't afford. Please reflect on it.
Regards,
Vani
From India, Pune
Acknowledge(0)Amend(0)
With regard to the strength and weakness comment - my 2 paise worth thoughts:
1. You won't win on your weakness - you can only win on your strengths. So try to mitigate the losses caused by your weaknesses and hire people who can complement your weaknesses.
2. Where there are peaks, there are bound to be valleys - no manager, leader... even God isn't perfect. Everyone in the world has weaknesses - Bill Gates, Narayan Murthy, Mahatma Gandhi... Ayn Rand and Dale Carnegie - both died with a little more lunacy than they were born with... No perfect people.
Acknowledge(0)Amend(0)
1. You won't win on your weakness - you can only win on your strengths. So try to mitigate the losses caused by your weaknesses and hire people who can complement your weaknesses.
2. Where there are peaks, there are bound to be valleys - no manager, leader... even God isn't perfect. Everyone in the world has weaknesses - Bill Gates, Narayan Murthy, Mahatma Gandhi... Ayn Rand and Dale Carnegie - both died with a little more lunacy than they were born with... No perfect people.
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Chapter XVIII - The Management of New Product Development and Entrepreneurshi p.ppt