I am Priyanka A. P, currently doing my summer internship in a 5-star hotel. I have been given a project with the title "To find the relation between Employee satisfaction (can opt for employee engagement as well) and Guest satisfaction". Employee satisfaction deals with the 12 questions of employee engagement and some more relevant questions. Also, the guest satisfaction data includes attributes like cleanliness of the hotel, courtesy of the staff, efficiency, facility, referral, loyalty. All these parameters can be tracked individually for various departments in employee satisfaction as well as guest satisfaction.
Which are the statistical tools (correlation, experimental research...) I need to study to go about the project? Please tell if any additional information is required! :) This project is of high importance to the organization!! I really need some help regarding this. Thank you all :)!!
From India, Bangalore
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Which are the statistical tools (correlation, experimental research...) I need to study to go about the project? Please tell if any additional information is required! :) This project is of high importance to the organization!! I really need some help regarding this. Thank you all :)!!
From India, Bangalore
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which are the statistical tools ( correlation, experimental research....)I need to study to go about to do th project.
From India, Bangalore
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From India, Bangalore
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Priyanka, I am attaching a file; I hope it'll be of some use for you.
First, understand that there is a significant relationship between employee satisfaction and guest satisfaction, especially in the hotel industry. Therefore, choose the tools that affect employee satisfaction the most, both positively and negatively.
The rest I can explain further if you can view your questionnaire... if possible.
From India, Mumbai
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1First, understand that there is a significant relationship between employee satisfaction and guest satisfaction, especially in the hotel industry. Therefore, choose the tools that affect employee satisfaction the most, both positively and negatively.
The rest I can explain further if you can view your questionnaire... if possible.
From India, Mumbai
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The only relationship between employees and guests that is statistically discernible is the matter of caring staff members (i.e., employee question 17 correlated with guest question 9). We interpret this correlation as follows: if staff members believe that they care that the stay went well, the guests also feel the same. This suggests that the employees represent a unified team working together to see that the guests are happy with their experiences at the hotel.
In summary, if the employees feel that the needs of the guests are being met, then the guests feel happy and satisfied.
From Vietnam, Bac Ninh
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In summary, if the employees feel that the needs of the guests are being met, then the guests feel happy and satisfied.
From Vietnam, Bac Ninh
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Employee Satisfaction Survey[1].doc