Hi,
I have recently completed my MBA in HR and have been appointed as a Manager HR in a new company named S Solutions. We are mainly into BPO services. Can anyone provide me with information on HR procedures relevant in the BPO industry, especially in a new organization? As an HR professional, what roles and responsibilities should I be fulfilling and implementing?
Regards,
Soniya
From India, Pune
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I have recently completed my MBA in HR and have been appointed as a Manager HR in a new company named S Solutions. We are mainly into BPO services. Can anyone provide me with information on HR procedures relevant in the BPO industry, especially in a new organization? As an HR professional, what roles and responsibilities should I be fulfilling and implementing?
Regards,
Soniya
From India, Pune
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Hi Sonia,
I was in a similar situation 1 year back. I would say it's a great opportunity indeed. I would say you have to start with basic HR functions and further structuring to core activities. You can start with:
- Online Attendance and leave system
- Payroll System
- Framing of basic policies like leave, discipline, travel, recruitment, exit, etc.
- Preparing a Complete HR Manual and Induction Manual
- Preparing JDs
- Preparing KRAs
- Preparation of PA Form and Rating system
- Linking KRAs with PA System
- TNI and Training Calendars
Regards, Parul Gupta
From India, Pune
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1I was in a similar situation 1 year back. I would say it's a great opportunity indeed. I would say you have to start with basic HR functions and further structuring to core activities. You can start with:
- Online Attendance and leave system
- Payroll System
- Framing of basic policies like leave, discipline, travel, recruitment, exit, etc.
- Preparing a Complete HR Manual and Induction Manual
- Preparing JDs
- Preparing KRAs
- Preparation of PA Form and Rating system
- Linking KRAs with PA System
- TNI and Training Calendars
Regards, Parul Gupta
From India, Pune
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Hi Soniya, Greetings! Please find attached document here with for your reference. Thanks & Regards, S. Narendra Nath Asst. Manager - QA
From India, Hyderabad
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From India, Hyderabad
Acknowledge(0)Amend(0)CiteHR is an AI-augmented HR knowledge and collaboration platform, enabling HR professionals to solve real-world challenges, validate decisions, and stay ahead through collective intelligence and machine-enhanced guidance. Join Our Platform.
HR- FORMS & PROCEDURES.doc
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(Fact Checked)-The user reply contains accurate and relevant suggestions for an HR Manager in a new BPO company. No corrections needed. (1 Acknowledge point)