Dear all,
I want to share with new Training Managers the below flow chart (probably it should help them) on HOW TO IDENTIFY TRAINING NEEDS in a hotel. The following are all the sources from where needs can be identified, measured, and training plans can be developed. You may find many more, but these are the most popular.
IDENTIFYING TRAINING NEEDS IN A HOTEL
Generic needs for every employee:
- Chauffeur Training
- Concierge Training
- Check-In & Check-Out
- Escorting
- Message handling
- PMS (Fidelio, Opera)
- Complaint handling
- Billing, etc.
Brand-New Staff Orientation
New technology/machinery
FRONT OFFICE
- Voice of Customer
- Department Skill Training Programs
- Fire & Evacuation Training
F&B OPERATIONS
- Receiving and escorting guests
- Menu & Beverage knowledge
- Skill training (service of beverages, food, cigars, etc.)
- Handling special situations
- Food Safety knowledge
- Product knowledge and specifications
- Exit Interviews Analysis
- Product-related data
- Process-related data
- People-related data
- Food Safety/HACCP Training (for food handlers)
KITCHEN/STEWARDS
- Work Accidents Analysis
MANAGEMENT ROLE
- Quality Manager Role
- Health & Safety Training
HOUSEKEEPING
- Food knowledge
- Menu and Beverage knowledge
- Food Safety & HACCP awareness
- Product specifications
- Department systems and procedures
- Chemical knowledge
- Cleaning techniques
- Risk assessment
- Management Feedback
- Brand-related training programs
OTHER DEPARTMENTS
- Log Books
- Supervisory Skills Programs
- Room knowledge
- Room and bathroom cleaning methods
- Trolley setup
- Soft skills
- Greeting guests
- Handling key cards
- Security procedures
- Lost and found, etc.
- Train the Trainer for Department Trainers
Brand Standards
- Product-related standards
- Process-related standards
- People-related Standards
I hope this information proves helpful to you in identifying and addressing training needs effectively in a hotel setting.
From India, Secunderabad
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57I want to share with new Training Managers the below flow chart (probably it should help them) on HOW TO IDENTIFY TRAINING NEEDS in a hotel. The following are all the sources from where needs can be identified, measured, and training plans can be developed. You may find many more, but these are the most popular.
IDENTIFYING TRAINING NEEDS IN A HOTEL
Generic needs for every employee:
- Chauffeur Training
- Concierge Training
- Check-In & Check-Out
- Escorting
- Message handling
- PMS (Fidelio, Opera)
- Complaint handling
- Billing, etc.
Brand-New Staff Orientation
New technology/machinery
FRONT OFFICE
- Voice of Customer
- Department Skill Training Programs
- Fire & Evacuation Training
F&B OPERATIONS
- Receiving and escorting guests
- Menu & Beverage knowledge
- Skill training (service of beverages, food, cigars, etc.)
- Handling special situations
- Food Safety knowledge
- Product knowledge and specifications
- Exit Interviews Analysis
- Product-related data
- Process-related data
- People-related data
- Food Safety/HACCP Training (for food handlers)
KITCHEN/STEWARDS
- Work Accidents Analysis
MANAGEMENT ROLE
- Quality Manager Role
- Health & Safety Training
HOUSEKEEPING
- Food knowledge
- Menu and Beverage knowledge
- Food Safety & HACCP awareness
- Product specifications
- Department systems and procedures
- Chemical knowledge
- Cleaning techniques
- Risk assessment
- Management Feedback
- Brand-related training programs
OTHER DEPARTMENTS
- Log Books
- Supervisory Skills Programs
- Room knowledge
- Room and bathroom cleaning methods
- Trolley setup
- Soft skills
- Greeting guests
- Handling key cards
- Security procedures
- Lost and found, etc.
- Train the Trainer for Department Trainers
Brand Standards
- Product-related standards
- Process-related standards
- People-related Standards
I hope this information proves helpful to you in identifying and addressing training needs effectively in a hotel setting.
From India, Secunderabad
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Copy of TRAINING NEED IDENTIFICATION FORMAT.doc
Training Needs Identification Form.xls