Dear Friends,
I'm currently working on an assignment to prepare a training module for retail sales staff (modern retail format e.g Big Bazaar, Hypercity, Barista, etc). I am looking at something that would cover aspects such as upselling, cross-selling, objection handling, counter sales etiquettes, etc.
Kindly request all to share some PowerPoint slides or information regarding the same.
From United States
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1I'm currently working on an assignment to prepare a training module for retail sales staff (modern retail format e.g Big Bazaar, Hypercity, Barista, etc). I am looking at something that would cover aspects such as upselling, cross-selling, objection handling, counter sales etiquettes, etc.
Kindly request all to share some PowerPoint slides or information regarding the same.
From United States
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Target Audience
All retail sales staff, team leaders, and supervisors accountable for sales.
Workshop Contents
Step 1: The Approach and Greeting
First impressions and personal appearance.
Having a friendly and cheerful disposition.
Acknowledging customers you cannot assist immediately.
Approaching Customers:
- The Decided Customer
- The Undecided Customer
- The Browsing Customer
Using different types of Greetings.
Step 2: The Qualification
Questioning/probing to discover the customer's real needs and wants.
Step 3: The Demonstration
Establishing Trust.
Establishing Value.
Creating Excitement and Desire.
Demonstrating merchandise features and benefits.
Involving the customer.
Offering alternatives.
The use of technical terms.
Step 4: Handling Objections
Handling different types of objections.
Identifying the customer's true objection.
Anticipating objections.
Step 5: Closing the Sale
Recognizing buying signals.
Using different types of closing techniques.
Generating additional sales:
- Add-on selling
- Up-selling
- Cross-selling
- Add-on selling
- Suggestion selling
- Value selling
- Optimized selling
Reassuring and farewelling the customer.
You can also add to this module these core skills as part of the training:
- Taking initiatives.
- Taking responsibility.
- Problem-solving.
- Applying product knowledge in practical contexts.
- Being numerate.
- Having all information for selling.
- Having communication skills.
- Sourcing information.
- Organizing information.
- Listening effectively.
- Oral communication.
- Written communication.
- Working effectively.
- Understanding health issues.
- Understanding hygiene issues.
- Understanding safety issues.
Regards,
Leo Lingham
From India, Mumbai
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All retail sales staff, team leaders, and supervisors accountable for sales.
Workshop Contents
Step 1: The Approach and Greeting
First impressions and personal appearance.
Having a friendly and cheerful disposition.
Acknowledging customers you cannot assist immediately.
Approaching Customers:
- The Decided Customer
- The Undecided Customer
- The Browsing Customer
Using different types of Greetings.
Step 2: The Qualification
Questioning/probing to discover the customer's real needs and wants.
Step 3: The Demonstration
Establishing Trust.
Establishing Value.
Creating Excitement and Desire.
Demonstrating merchandise features and benefits.
Involving the customer.
Offering alternatives.
The use of technical terms.
Step 4: Handling Objections
Handling different types of objections.
Identifying the customer's true objection.
Anticipating objections.
Step 5: Closing the Sale
Recognizing buying signals.
Using different types of closing techniques.
Generating additional sales:
- Add-on selling
- Up-selling
- Cross-selling
- Add-on selling
- Suggestion selling
- Value selling
- Optimized selling
Reassuring and farewelling the customer.
You can also add to this module these core skills as part of the training:
- Taking initiatives.
- Taking responsibility.
- Problem-solving.
- Applying product knowledge in practical contexts.
- Being numerate.
- Having all information for selling.
- Having communication skills.
- Sourcing information.
- Organizing information.
- Listening effectively.
- Oral communication.
- Written communication.
- Working effectively.
- Understanding health issues.
- Understanding hygiene issues.
- Understanding safety issues.
Regards,
Leo Lingham
From India, Mumbai
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Is there a training program for 'Potential workforce' in the Retail industry in Bangalore or Chennai.
I would like to get training in that area so that we can set up a training institute to train +2 passed out students in that field and provide them to the Retail industry either directly or through placement agencies.
Someone, please advise.
Regards,
Raj
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I would like to get training in that area so that we can set up a training institute to train +2 passed out students in that field and provide them to the Retail industry either directly or through placement agencies.
Someone, please advise.
Regards,
Raj
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Dear Mr. Raghav,
Where are you based? If you are already doing what I am looking for, then I might want to talk to you about your area of coverage, get myself trained first, and discuss establishing a franchise for your company in other uncovered areas.
Please advise.
Raj
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Where are you based? If you are already doing what I am looking for, then I might want to talk to you about your area of coverage, get myself trained first, and discuss establishing a franchise for your company in other uncovered areas.
Please advise.
Raj
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Dear Friends,
I'm currently working on an assignment to prepare a training module for retail sales staff in modern retail formats such as Big Bazaar, Hypercity, Barista, etc. I am looking to cover aspects such as upselling, cross-selling, objection handling, and counter sales etiquettes. I kindly request all to share some PowerPoint presentations or information regarding the same.
Regards,
Meghana
Hi Meghana,
I just went through your post and understand your need. I'm a former employee of the Future Group and currently working with the Jubilant Group. I was a trainer for Pantaloons and Big Bazaars across South India. I believe I can assist you, but I need to know your exact requirements.
You can reach me at
or on 098864 94898 between 14:30 hrs to 15:30 hrs or after 20:00 hrs.
Regards,
Anand
From India, Bangalore
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I'm currently working on an assignment to prepare a training module for retail sales staff in modern retail formats such as Big Bazaar, Hypercity, Barista, etc. I am looking to cover aspects such as upselling, cross-selling, objection handling, and counter sales etiquettes. I kindly request all to share some PowerPoint presentations or information regarding the same.
Regards,
Meghana
Hi Meghana,
I just went through your post and understand your need. I'm a former employee of the Future Group and currently working with the Jubilant Group. I was a trainer for Pantaloons and Big Bazaars across South India. I believe I can assist you, but I need to know your exact requirements.
You can reach me at
Regards,
Anand
From India, Bangalore
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Hi meghana, Please find attached training module required by you. Regards, Mrunal Tikhe Indiabulls
From United States, Spokane
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From United States, Spokane
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Leo, that was really very helpful. I am working as an HR in an IT company, specifically the only IT retailing company, SIS. I am responsible for handling the training and development of around 300 employees. I am new to this role and have organized a personality development training session for the sales staff, which I will be conducting. The points you have mentioned will definitely assist me in delivering this training. Please also share any effective activities or stories that can motivate the sales team to improve their performance.
Regards, Nikita
From India, Ahmadabad
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Regards, Nikita
From India, Ahmadabad
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hi, mrunal thanks for the ppt. it’s too good for a trainer. need your help in store operations manual do you have one. please reply. regards, Ramesh chandra food zone bangalore
From India, Bangalore
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From India, Bangalore
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Hi, can someone help me with a PowerPoint presentation on the topics mentioned below, please? It's very urgent.
1. How to Greet the Customer - First Impressions Count, Acknowledging the Customer, When to Engage the Customer, How to Engage the Customer, Opening Lines, Working with More Than One Customer
2. How to Solve Customer Queries - Understanding Needs and Values, Matching Needs and Values, Offering the Customer Additional Products, Selecting Additional Products (Add-ons)
3. Product Presentation - Presenting, Creating the Solution, Increasing Desire for Ownership, Comparing Products, Introducing Additional Products, Add-on Opportunities, Adding on to Close the Sale, Introducing Value-Added Services
4. How to Resolve Complaints - Objections, Most Common Objections, Steps to Objection Handling, Dealing with Specific Objections
Regards,
Divya Gill
divya@bpozitions.com
From India, Pune
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1. How to Greet the Customer - First Impressions Count, Acknowledging the Customer, When to Engage the Customer, How to Engage the Customer, Opening Lines, Working with More Than One Customer
2. How to Solve Customer Queries - Understanding Needs and Values, Matching Needs and Values, Offering the Customer Additional Products, Selecting Additional Products (Add-ons)
3. Product Presentation - Presenting, Creating the Solution, Increasing Desire for Ownership, Comparing Products, Introducing Additional Products, Add-on Opportunities, Adding on to Close the Sale, Introducing Value-Added Services
4. How to Resolve Complaints - Objections, Most Common Objections, Steps to Objection Handling, Dealing with Specific Objections
Regards,
Divya Gill
divya@bpozitions.com
From India, Pune
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can u plzzz hlp me wid sum info on training and development the home office n operation employeee?????any ppt would hlp me as its reallly urngt
From India, Delhi
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From India, Delhi
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Hi, I'm currently working on preparing a training module for retail sales staff covering soft skills, behavioral aspects, and basic hygiene. I am looking to include aspects such as greeting, soft skills, appearance, objection handling, counter sales etiquettes, etc.
I kindly request everyone to share any PowerPoint presentations or information related to the same.
Regards, Kalpana
From India, Gurgaon
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I kindly request everyone to share any PowerPoint presentations or information related to the same.
Regards, Kalpana
From India, Gurgaon
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Dear Kalpana, along with retail sales, another important training is managing inventory. In today's cut-throat competition where capital is scarce, managing inventory is of paramount importance. If not managed well, precious capital gets blocked in the form of inventory. In the retail store, managing shelf space is quite important. There has to be a rationale behind what to store and how much to store. This expertise comes only with a strong analytical base, and this base can only be developed through training. No retail executive can handle this on his/her own.
If you wish to organize this training, feel free to contact me.
Thanks,
Dinesh Divekar
From India, Bangalore
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If you wish to organize this training, feel free to contact me.
Thanks,
Dinesh Divekar
From India, Bangalore
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Sales training.ppt
Sales training.pdf