Request for Guidance on Leading and Lagging Indicators in H&S
I have joined as a safety officer in the automobile industry in Aurangabad. One of my friends told me about this site. I need some information about leading and lagging indicators in Health & Safety. Please guide me.
Thank you sincerely.
Regards,
aites
From India, Nasik
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I have joined as a safety officer in the automobile industry in Aurangabad. One of my friends told me about this site. I need some information about leading and lagging indicators in Health & Safety. Please guide me.
Thank you sincerely.
Regards,
aites
From India, Nasik
Acknowledge(0)Amend(0)
Dear Aites,
Warm welcome to our CiteHR EHS forum. It's nice to hear that some of your friends advised you to join our CiteHR EHS forum; it shows us where we are now. First of all, thanks to you for bringing a new topic to our forum. Hope you will actively participate in our discussions.
Understanding Leading & Lagging Indicators
Leading indicators are activities that should be trended as they predict the outcomes (i.e., lagging indicators). Quotas or goals should only be placed on lagging indicators and never on leading indicators. Placing a goal on a leading indicator will result in gaming and generate the wrong results.
Definition of Leading Indicators
Measures that "drive" or lead to the performance of lag measures; normally measuring intermediate processes and activities.
Examples:
- Average Speed of Answer (ASA)
- Average Handle Time (AHT)
- First Contact Resolution (FCR)
- Number of contacts
Advantages:
- Predictive in nature and allows the organization to make adjustments based on results
Challenges:
- May prove difficult to identify and capture; often new measures with no history within the organization
Definition of Lagging Indicators
Measures focusing on results at the end of a time period, normally characterizing historical performance. Also referred to as Key Results Indicator (KRI).
Examples:
- Total Customer Contacts
- Total Incidents
- Total Problems
Advantages:
- Normally easy to identify and capture
Challenges:
- Historical in nature and does not reflect current activities
- Lacks predictive power
Leading vs. Lagging Indicators
As our terminology evolves in the support center, when we talk about leading indicators, we are really talking about performance indicators. When we talk about lagging indicators, we are really talking about Key Results Indicators (KRIs). It is important to emphasize that goals and objectives should be based on lagging indicators whenever possible.
Setting Goals on Lagging Indicators
When setting goals, be aware that goals will drive behaviors. Think of how you want to drive those desired behaviors. When you develop the processes and the metrics that will help to measure their success, also develop a list of behaviors that you want your support analysts to exhibit. If you identify and document the desired behavior, it becomes the basis for the behavior.
Source: Web
Please let me know if this solves your query. If not, let me know.
Note: I tried to upload some PPT & PDF which will help to understand your query easily. Due to some network error, I couldn't upload them now, but I will do so as soon as I can. Alternatively, just write to me, and I will drop them to your mail. I am available at [Email Removed For Privacy Reasons].
Keep in touch.
Regards,
From United States, Fpo
Acknowledge(0)Amend(0)
510Warm welcome to our CiteHR EHS forum. It's nice to hear that some of your friends advised you to join our CiteHR EHS forum; it shows us where we are now. First of all, thanks to you for bringing a new topic to our forum. Hope you will actively participate in our discussions.
Understanding Leading & Lagging Indicators
Leading indicators are activities that should be trended as they predict the outcomes (i.e., lagging indicators). Quotas or goals should only be placed on lagging indicators and never on leading indicators. Placing a goal on a leading indicator will result in gaming and generate the wrong results.
Definition of Leading Indicators
Measures that "drive" or lead to the performance of lag measures; normally measuring intermediate processes and activities.
Examples:
- Average Speed of Answer (ASA)
- Average Handle Time (AHT)
- First Contact Resolution (FCR)
- Number of contacts
Advantages:
- Predictive in nature and allows the organization to make adjustments based on results
Challenges:
- May prove difficult to identify and capture; often new measures with no history within the organization
Definition of Lagging Indicators
Measures focusing on results at the end of a time period, normally characterizing historical performance. Also referred to as Key Results Indicator (KRI).
Examples:
- Total Customer Contacts
- Total Incidents
- Total Problems
Advantages:
- Normally easy to identify and capture
Challenges:
- Historical in nature and does not reflect current activities
- Lacks predictive power
Leading vs. Lagging Indicators
As our terminology evolves in the support center, when we talk about leading indicators, we are really talking about performance indicators. When we talk about lagging indicators, we are really talking about Key Results Indicators (KRIs). It is important to emphasize that goals and objectives should be based on lagging indicators whenever possible.
Setting Goals on Lagging Indicators
When setting goals, be aware that goals will drive behaviors. Think of how you want to drive those desired behaviors. When you develop the processes and the metrics that will help to measure their success, also develop a list of behaviors that you want your support analysts to exhibit. If you identify and document the desired behavior, it becomes the basis for the behavior.
Source: Web
Please let me know if this solves your query. If not, let me know.
Note: I tried to upload some PPT & PDF which will help to understand your query easily. Due to some network error, I couldn't upload them now, but I will do so as soon as I can. Alternatively, just write to me, and I will drop them to your mail. I am available at [Email Removed For Privacy Reasons].
Keep in touch.
Regards,
From United States, Fpo
Acknowledge(0)Amend(0)
Dear Aites, warm welcome to our EHS forum of CiteHR. Hope you will enjoy the learning from here and will actively share/participate in the different threads going on.
I am attaching the files received from Mr. Raghu via email. Hope this will surely fulfill your requirement. If you need anything more, let us know your specific requirement so that we can help you.
@Raghu: Great sharing this time too. Keep up the good work and let's keep this forum alive.
@Simhan: Thanks for the participation from the administration side and for providing informative links. Keep on sharing your expertise with us.
Regards
From India
Acknowledge(0)Amend(0)
I am attaching the files received from Mr. Raghu via email. Hope this will surely fulfill your requirement. If you need anything more, let us know your specific requirement so that we can help you.
@Raghu: Great sharing this time too. Keep up the good work and let's keep this forum alive.
@Simhan: Thanks for the participation from the administration side and for providing informative links. Keep on sharing your expertise with us.
Regards
From India
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Key indicators.ppt
Cpm - Key Performance Indicators - D Parmenter (John Wiley & Sons) - 2007 [0470095881]-1. pdf
16 Vangonotes HRM - Employee Safety and Health.zip