Dear All,
Kindly help me by sending suggestions and guidelines on the ISO 9001 implementation process for the IT industry. I hope at least a few of you would have come across this before. I am taking on the responsibility of Management Representative for my company's ISO 9001 implementation.
Urgent, please forward your comments soon!!!
With regards,
Hameetha
From India, Madras
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3Kindly help me by sending suggestions and guidelines on the ISO 9001 implementation process for the IT industry. I hope at least a few of you would have come across this before. I am taking on the responsibility of Management Representative for my company's ISO 9001 implementation.
Urgent, please forward your comments soon!!!
With regards,
Hameetha
From India, Madras
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Dear Hameetha, Pl list out queries specifically on CiteHR, so that we can all help you to our best. BRs Harsh
From India, Delhi
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From India, Delhi
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Hi everybody,
The following are my queries. Please note that ISO 9001 implementation is for a Software Company.
1. Finalization of Consultant - Good consultant references if any. What are the aspects to decide the ISO consultant in the market?
2. Required skill sets to act as Management Representative.
3. Time frame for completion of ISO 9001 process & implementation.
4. Will a non-IT graduate like me be able to act as MR? If so, what could be the additional areas on which I will need to concentrate?
5. Additional suggestions if any? Please post them.
With regards,
Hameetha
From India, Madras
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The following are my queries. Please note that ISO 9001 implementation is for a Software Company.
1. Finalization of Consultant - Good consultant references if any. What are the aspects to decide the ISO consultant in the market?
2. Required skill sets to act as Management Representative.
3. Time frame for completion of ISO 9001 process & implementation.
4. Will a non-IT graduate like me be able to act as MR? If so, what could be the additional areas on which I will need to concentrate?
5. Additional suggestions if any? Please post them.
With regards,
Hameetha
From India, Madras
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Hi all! Does any body has details about ISO9000 for construction industry. pl share with me Ravi Kumar
From India, Hyderabad
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From India, Hyderabad
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Hi Hameetha Please find the attached zip file and find if it can be of any use to you, I had got this before from one of friend.. Thanks Falguni
From India, Hyderabad
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From India, Hyderabad
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Kindly see answers to your query as mentioned below:
Finalization of Consultant
There are many versatile and expert consultants available in the market like BVQI, TUV, and BIS. It is always advisable to go to reputable and domain-specific consultants in the respective field. The best approach is to get offers from a minimum of three consultants and prepare a comparative evaluation sheet to decide which fits best to your requirements. Criteria for evaluation could be cost, quality, service level, years of experience, number of certifications issued, and value-added services offered by the consultant.
Required Skill Sets to Act as Management Representative
To be a good management representative, as per my experience, you need to possess and develop the following competencies:
- Good understanding of QMS & ISO 9001 standards
- Thorough understanding of business and customer requirements
- Quality tools and basic statistics
- Understanding of business processes and shop floor activities (if the domain is manufacturing)
- Helicopter view of the organization, in other words, how it is creating value for customers (inputs, outputs, and control measures)
- Strong observation and communication skills for auditing
- Good people and interpersonal skills
- Diplomatic, ethical, decisive, self-reliant, clear, versatile, etc.
- Good relationship with external audit and liaison agencies
Time Frame for Completion of ISO 9001 Process & Implementation
Generally, it depends on the size and nature of the organization. Implementation involves training people, documentation, implementation, audit, and certification award. On average, it takes 6-9 months.
Will a Non-IT Graduate Like Me Be Able to Act as MR?
If you are coming from an engineering background, it would certainly be an added advantage. However, it doesn't mean that if one has graduated from another stream, it will limit them from becoming a good MR. It is just a myth.
Additional Suggestions
The success of the implementation of the ISO 9001 - QMS standard purely depends on involvement and commitment from top management. Make sure before embarking on the project to get the go-ahead from top management and the resources and finances needed. Also, everybody in the organization needs to be involved as part of the implementation to play their roles. People involvement is a must for successful implementation. It is people who can make or break the implementation.
Good luck. If you need any further assistance, feel free to get in touch with me.
Regards,
Raju Prasad
[Email Removed For Privacy Reasons]
From India, Mumbai
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Finalization of Consultant
There are many versatile and expert consultants available in the market like BVQI, TUV, and BIS. It is always advisable to go to reputable and domain-specific consultants in the respective field. The best approach is to get offers from a minimum of three consultants and prepare a comparative evaluation sheet to decide which fits best to your requirements. Criteria for evaluation could be cost, quality, service level, years of experience, number of certifications issued, and value-added services offered by the consultant.
Required Skill Sets to Act as Management Representative
To be a good management representative, as per my experience, you need to possess and develop the following competencies:
- Good understanding of QMS & ISO 9001 standards
- Thorough understanding of business and customer requirements
- Quality tools and basic statistics
- Understanding of business processes and shop floor activities (if the domain is manufacturing)
- Helicopter view of the organization, in other words, how it is creating value for customers (inputs, outputs, and control measures)
- Strong observation and communication skills for auditing
- Good people and interpersonal skills
- Diplomatic, ethical, decisive, self-reliant, clear, versatile, etc.
- Good relationship with external audit and liaison agencies
Time Frame for Completion of ISO 9001 Process & Implementation
Generally, it depends on the size and nature of the organization. Implementation involves training people, documentation, implementation, audit, and certification award. On average, it takes 6-9 months.
Will a Non-IT Graduate Like Me Be Able to Act as MR?
If you are coming from an engineering background, it would certainly be an added advantage. However, it doesn't mean that if one has graduated from another stream, it will limit them from becoming a good MR. It is just a myth.
Additional Suggestions
The success of the implementation of the ISO 9001 - QMS standard purely depends on involvement and commitment from top management. Make sure before embarking on the project to get the go-ahead from top management and the resources and finances needed. Also, everybody in the organization needs to be involved as part of the implementation to play their roles. People involvement is a must for successful implementation. It is people who can make or break the implementation.
Good luck. If you need any further assistance, feel free to get in touch with me.
Regards,
Raju Prasad
[Email Removed For Privacy Reasons]
From India, Mumbai
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ISO 9001-2000 Quality Management System Design.pdf
ISO 9001-2000 Quality Management System Design.zip