Hi members,
I have to organize an in-house training for DSEs on improving their soft skills while handling customers. Can you guys suggest some tips for my query, please? It is urgent, and I need your early response.
Thanks,
Jsharma
From India, Jaipur
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1I have to organize an in-house training for DSEs on improving their soft skills while handling customers. Can you guys suggest some tips for my query, please? It is urgent, and I need your early response.
Thanks,
Jsharma
From India, Jaipur
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Hi, Exactly what help you required? Would you like us to suggest some Trainers Name............... Plz revert back. Regards, Samrodha
From India, Mumbai
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From India, Mumbai
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Hi,
Actually, I have to organize it by my own, that's why I have not asked to go for external trainers. This is a sort of internal training on a small basis just to groom our DSE's. That's why I need some tips which I can use to groom them. If you please suggest something, that will be highly appreciated.
Jsharma
From India, Jaipur
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Actually, I have to organize it by my own, that's why I have not asked to go for external trainers. This is a sort of internal training on a small basis just to groom our DSE's. That's why I need some tips which I can use to groom them. If you please suggest something, that will be highly appreciated.
Jsharma
From India, Jaipur
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Dear J,
Soft skills necessarily entail presentation skills and grooming. Grooming - what is it? How should one groom oneself for their respective job? It includes basic hygiene like having a bath every day, using deodorant, shaving daily; wearing neat, clean, and ironed clothes, getting a haircut, and styling hair.
Regarding clothes for men - what kind of clothes should they wear? This includes shirts, trousers, socks, handkerchiefs, jewelry, shoes of appropriate kind and polished. Also, what accessories should they carry when visiting a customer?
Similarly, for women, how should they dress and groom themselves? How should they speak or interact with customers and what manners should they follow?
I have tried to create a comprehensive list according to your requirements. I hope it will be helpful to you.
Best of luck,
Vini
From India, Mumbai
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Soft skills necessarily entail presentation skills and grooming. Grooming - what is it? How should one groom oneself for their respective job? It includes basic hygiene like having a bath every day, using deodorant, shaving daily; wearing neat, clean, and ironed clothes, getting a haircut, and styling hair.
Regarding clothes for men - what kind of clothes should they wear? This includes shirts, trousers, socks, handkerchiefs, jewelry, shoes of appropriate kind and polished. Also, what accessories should they carry when visiting a customer?
Similarly, for women, how should they dress and groom themselves? How should they speak or interact with customers and what manners should they follow?
I have tried to create a comprehensive list according to your requirements. I hope it will be helpful to you.
Best of luck,
Vini
From India, Mumbai
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Hi JSharma,
Find below an outline that you can elaborate on:
Presentation Skills
- Pre-preparation
- Body language and mannerism
- Importance of "First Impression"
- Opening and closing a presentation
Verbal and Nonverbal Communication
- Barriers in Communication and overcoming them
- Listening skills
Building Positive Attitude
- Use positive attitude as your driving force to handle negativities like rejections
Time Management
Sales
- Understanding customer needs
- Knowing your Company, product, and competition
Customer Service
- What is Customer Service and why is it important
- How to provide the right Customer Service
- Types of Customers
- Handling different Customers
- Educating Customers on our Product, schemes, and services
- Assertive behavior to help turn customers around
- Taking advantage of sales opportunities
- Creating a positive climate
- Delivering Value
- Communication should work both ways
These topics can be fine-tuned further to match your requirements completely. You can find books and a lot of material on the net to prepare presentations on the above topics.
All the best and happy training.
Regards,
Kavitha
From India, Mumbai
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Find below an outline that you can elaborate on:
Presentation Skills
- Pre-preparation
- Body language and mannerism
- Importance of "First Impression"
- Opening and closing a presentation
Verbal and Nonverbal Communication
- Barriers in Communication and overcoming them
- Listening skills
Building Positive Attitude
- Use positive attitude as your driving force to handle negativities like rejections
Time Management
Sales
- Understanding customer needs
- Knowing your Company, product, and competition
Customer Service
- What is Customer Service and why is it important
- How to provide the right Customer Service
- Types of Customers
- Handling different Customers
- Educating Customers on our Product, schemes, and services
- Assertive behavior to help turn customers around
- Taking advantage of sales opportunities
- Creating a positive climate
- Delivering Value
- Communication should work both ways
These topics can be fine-tuned further to match your requirements completely. You can find books and a lot of material on the net to prepare presentations on the above topics.
All the best and happy training.
Regards,
Kavitha
From India, Mumbai
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Hi,
It's within yourself, how you speak or present yourself. When Mr. Sharma is making some points, just keep them in mind and you can prepare yourself. For customer care, you need to have a smiling face all the time. It depends on how you handle the situation.
Thanks, Mr. Sharma, keep it up.
Regards,
Hemachandra
From India, Bangalore
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It's within yourself, how you speak or present yourself. When Mr. Sharma is making some points, just keep them in mind and you can prepare yourself. For customer care, you need to have a smiling face all the time. It depends on how you handle the situation.
Thanks, Mr. Sharma, keep it up.
Regards,
Hemachandra
From India, Bangalore
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Hi,
You can focus on the following areas:
Attitude is the starting point of any initiative. Hence, Attitude-Building.
Communication skills (speaking & listening).
Business Etiquette (especially Telephone & email etiquette).
Customer service management (especially handling difficult customers).
There is an ocean of material on this site. Thanks to Citehr and its members! Search for material in 'Downloads search' at the top center of this page. I hope that will suffice for you.
Regards,
Huma
From India, Madras
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You can focus on the following areas:
Attitude is the starting point of any initiative. Hence, Attitude-Building.
Communication skills (speaking & listening).
Business Etiquette (especially Telephone & email etiquette).
Customer service management (especially handling difficult customers).
There is an ocean of material on this site. Thanks to Citehr and its members! Search for material in 'Downloads search' at the top center of this page. I hope that will suffice for you.
Regards,
Huma
From India, Madras
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Training for Customer Service & Team Building.ppt
Soft skills training program.pdf