How to give training on Customer feed back in retail store. benefits of customer feed back how to improve customer services
From India, New Delhi
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From India, New Delhi
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To conduct training on customer service in a retail store, you may consider the following points:
a) Classify customer needs based on gender, various age groups, economic status, language class, etc.
b) Gain an in-depth understanding of the various products and compare products from different companies.
c) Understand why customers buy and why they do not buy.
d) Analyze why past customers have given good feedback, why some have given poor feedback, and why customers complain.
e) Recognize the impact of teamwork on customer satisfaction.
f) Show courtesy and hospitality towards those who did not buy.
g) Engage those in a group or family who do not take an active part in buying.
h) Appreciate the importance of ambiance, décor, etc.
i) Address the ever-increasing needs of customers.
j) Differentiate between Customer Relationship Management and Customer Service. Understand how relationships can be built without greeting on birthdays or anniversaries.
k) Consider the cost of a lost sale.
To increase the business of retail stores, training on customer service or customer feedback is not sufficient. The real productivity of retail stores depends on how you manage back-end activities. Customer satisfaction is achieved when products are available. Therefore, learning inventory management is important to manage shelf space. Demand forecasting is crucial for inventory management.
You may refer to my following reply to a past query. In my reply, you will find further two links. Go through all the links. These will provide you with further information:
https://www.citehr.com/511705-when-y...sked-work.html
All the best!
Dinesh V Divekar
From India, Bangalore
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8072a) Classify customer needs based on gender, various age groups, economic status, language class, etc.
b) Gain an in-depth understanding of the various products and compare products from different companies.
c) Understand why customers buy and why they do not buy.
d) Analyze why past customers have given good feedback, why some have given poor feedback, and why customers complain.
e) Recognize the impact of teamwork on customer satisfaction.
f) Show courtesy and hospitality towards those who did not buy.
g) Engage those in a group or family who do not take an active part in buying.
h) Appreciate the importance of ambiance, décor, etc.
i) Address the ever-increasing needs of customers.
j) Differentiate between Customer Relationship Management and Customer Service. Understand how relationships can be built without greeting on birthdays or anniversaries.
k) Consider the cost of a lost sale.
To increase the business of retail stores, training on customer service or customer feedback is not sufficient. The real productivity of retail stores depends on how you manage back-end activities. Customer satisfaction is achieved when products are available. Therefore, learning inventory management is important to manage shelf space. Demand forecasting is crucial for inventory management.
You may refer to my following reply to a past query. In my reply, you will find further two links. Go through all the links. These will provide you with further information:
https://www.citehr.com/511705-when-y...sked-work.html
All the best!
Dinesh V Divekar
From India, Bangalore
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Introduction to Employee Training and Development - PPT 1.ppt
Training and Development.doc