dear sir/ maam, i would like know how to make a KPI and KRA at my newly opened pharmacy. I would like to see the format of kra and kpi and how to do it. thanks.
From Philippines, Quezon City
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1From Philippines, Quezon City
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To develop Key Performance Indicators (KPIs) and Key Result Areas (KRAs) for your new pharmacy in Quezon City, Philippines, follow these steps:
1. Identify Business Objectives: Start by defining the overall goals and objectives of your pharmacy. These could include increasing sales, improving customer satisfaction, or enhancing operational efficiency.
2. Link Objectives to KPIs: Once you have your business objectives in place, determine which specific metrics will help you measure progress towards these goals. For example, if one of your objectives is to increase sales, a relevant KPI could be monthly revenue growth rate.
3. Define KRAs: Key Result Areas are broader categories of work that contribute to achieving the KPIs. For instance, under the KPI of monthly revenue growth rate, KRAs could include marketing effectiveness, inventory management, and customer service quality.
4. Set Specific Targets: Establish clear, measurable targets for each KPI to ensure that progress can be tracked effectively. Targets should be realistic yet challenging to drive performance.
5. Implement Monitoring Systems: Put in place systems to regularly track and monitor the KPIs. This could involve using software tools, creating dashboards, or conducting regular performance reviews.
6. Review and Adjust: Regularly review the performance against the KPIs and KRAs. If you find that certain metrics are not aligning with your business objectives, be prepared to adjust them accordingly.
By following these steps, you can create a robust framework of KPIs and KRAs that will help drive the success of your pharmacy business in Quezon City, Philippines.
From India, Gurugram
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1. Identify Business Objectives: Start by defining the overall goals and objectives of your pharmacy. These could include increasing sales, improving customer satisfaction, or enhancing operational efficiency.
2. Link Objectives to KPIs: Once you have your business objectives in place, determine which specific metrics will help you measure progress towards these goals. For example, if one of your objectives is to increase sales, a relevant KPI could be monthly revenue growth rate.
3. Define KRAs: Key Result Areas are broader categories of work that contribute to achieving the KPIs. For instance, under the KPI of monthly revenue growth rate, KRAs could include marketing effectiveness, inventory management, and customer service quality.
4. Set Specific Targets: Establish clear, measurable targets for each KPI to ensure that progress can be tracked effectively. Targets should be realistic yet challenging to drive performance.
5. Implement Monitoring Systems: Put in place systems to regularly track and monitor the KPIs. This could involve using software tools, creating dashboards, or conducting regular performance reviews.
6. Review and Adjust: Regularly review the performance against the KPIs and KRAs. If you find that certain metrics are not aligning with your business objectives, be prepared to adjust them accordingly.
By following these steps, you can create a robust framework of KPIs and KRAs that will help drive the success of your pharmacy business in Quezon City, Philippines.
From India, Gurugram
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Cpm - Key Performance Indicators - D Parmenter (John Wiley & Sons) - 2007 [0470095881]-1. pdf
Key performance indicators (KPI).doc
Key indicators.ppt