Hello All,
I am a freelance trainer who handles a lot of soft skills training for some major corporate groups. Through this message, I am trying to reach out to training managers who utilize the services of people like me.
The trainer as a stakeholder
The trainer is a stakeholder in your organization. You may treat him as an external or internal customer, but he surely is your customer. Push him hard but also show him the appropriate courtesies. Give him a clear idea of what you expect from the program. Do not insist too much on making the program 'entertaining'. If that is the main idea, show your team a hilarious film instead. A good trainer would select the appropriate training strategies. After the program, provide him with summarized feedback.
Timely payment for trainers
Above all, clear his bill immediately. When a program is pre-approved, I see no reason why the check cannot be issued within the week. In such cases, just imagine—how would you like your salary to be paid to you 2 months late? My experience has been that the larger and better-known the organization, the more the delay. Aptech Soft Skills Ltd had me running miles before I managed to get my money from them. Finally, I had to call up the CEO of the group, APTECH, and only then did they relent. This was almost 2 months after I completed the program. On the other hand, I had a much smaller organization, Illusions Online, handing me a check on the fifth day!
Building a positive relationship with trainers
Get the trainer on your side. Actually, he is your internal customer.
And fellow trainers, particularly the budding ones, do not despair. :) Maybe I am the only one facing such a situation. I hope I am.
Best regards
From India, Mumbai
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13I am a freelance trainer who handles a lot of soft skills training for some major corporate groups. Through this message, I am trying to reach out to training managers who utilize the services of people like me.
The trainer as a stakeholder
The trainer is a stakeholder in your organization. You may treat him as an external or internal customer, but he surely is your customer. Push him hard but also show him the appropriate courtesies. Give him a clear idea of what you expect from the program. Do not insist too much on making the program 'entertaining'. If that is the main idea, show your team a hilarious film instead. A good trainer would select the appropriate training strategies. After the program, provide him with summarized feedback.
Timely payment for trainers
Above all, clear his bill immediately. When a program is pre-approved, I see no reason why the check cannot be issued within the week. In such cases, just imagine—how would you like your salary to be paid to you 2 months late? My experience has been that the larger and better-known the organization, the more the delay. Aptech Soft Skills Ltd had me running miles before I managed to get my money from them. Finally, I had to call up the CEO of the group, APTECH, and only then did they relent. This was almost 2 months after I completed the program. On the other hand, I had a much smaller organization, Illusions Online, handing me a check on the fifth day!
Building a positive relationship with trainers
Get the trainer on your side. Actually, he is your internal customer.
And fellow trainers, particularly the budding ones, do not despair. :) Maybe I am the only one facing such a situation. I hope I am.
Best regards
From India, Mumbai
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Hi! Let me share something that should be an SOP not only for trainers but for all professionals doing consulting and project-based jobs.
1. ALWAYS start a job or a project with a signed contract and a 40-50% project fee down payment (DP) commitment/agreement.
2. NEVER start the job/project without getting the DP. A signed contract without the DP is a questionable project relationship that always ends in a quarrel or legal suit between the consultant and the client.
3. Implement progressive billing. If the client fails to pay successive billings, STOP the project. Resume it only when the client pays unpaid progress bills. If you agree to work without a signed contract and DP, and the client does not pay you, or makes it hard for you to collect, then it is your fault, especially if you have already read this advice from me.
Best wishes.
Ed Llarena, Jr.
Managing Partner
Emilla Consulting
From Philippines, Parañaque
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1. ALWAYS start a job or a project with a signed contract and a 40-50% project fee down payment (DP) commitment/agreement.
2. NEVER start the job/project without getting the DP. A signed contract without the DP is a questionable project relationship that always ends in a quarrel or legal suit between the consultant and the client.
3. Implement progressive billing. If the client fails to pay successive billings, STOP the project. Resume it only when the client pays unpaid progress bills. If you agree to work without a signed contract and DP, and the client does not pay you, or makes it hard for you to collect, then it is your fault, especially if you have already read this advice from me.
Best wishes.
Ed Llarena, Jr.
Managing Partner
Emilla Consulting
From Philippines, Parañaque
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