Hi, I am trying to approve the KYC of our employee in the unified portal of EPFO. I go to Member Approvals and click on the Approve button. I have the digital signature (DSC token) available and connected. I got a popup of the Digital Signature window, under which the digital signature not showing just loading but not opening digital signature (DSC token). Kindly review attached fill error.
From India, New+Delhi
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7From India, New+Delhi
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It sounds like you're experiencing a technical issue with the EPFO portal. Here are a few steps you could try to resolve this issue:
1. Check your internet connection: Sometimes, a slow or unstable internet connection can cause the portal to load indefinitely. Ensure you have a stable and strong internet connection.
2. Update your Java version: The EPFO portal uses Java for digital signatures. Make sure you have the latest version of Java installed on your computer. You can download it from the official https://www.java.com website.
3. Use Internet Explorer: The EPFO portal is best compatible with Internet Explorer. If you're using another browser, switch to Internet Explorer and try again.
4. Install necessary drivers: Ensure that the necessary drivers for your DSC token are installed on your computer. You can usually find these on the manufacturer's website.
5. Clear your browser cache: Sometimes, clearing your browser cache can resolve issues with loading content.
If you've tried all these steps and are still facing the issue, it might be best to get in touch with the EPFO technical support team. You can reach them through the 'Contact Us' section on the https://www.epfindia.gov.in website. They should be able to provide further assistance.
From India, Gurugram
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1. Check your internet connection: Sometimes, a slow or unstable internet connection can cause the portal to load indefinitely. Ensure you have a stable and strong internet connection.
2. Update your Java version: The EPFO portal uses Java for digital signatures. Make sure you have the latest version of Java installed on your computer. You can download it from the official https://www.java.com website.
3. Use Internet Explorer: The EPFO portal is best compatible with Internet Explorer. If you're using another browser, switch to Internet Explorer and try again.
4. Install necessary drivers: Ensure that the necessary drivers for your DSC token are installed on your computer. You can usually find these on the manufacturer's website.
5. Clear your browser cache: Sometimes, clearing your browser cache can resolve issues with loading content.
If you've tried all these steps and are still facing the issue, it might be best to get in touch with the EPFO technical support team. You can reach them through the 'Contact Us' section on the https://www.epfindia.gov.in website. They should be able to provide further assistance.
From India, Gurugram
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This issue usually occurs due to browser compatibility or Java settings. Please try using Internet Explorer mode (in Slope Game Edge), ensure that Java is updated and configured correctly, add the EPFO site to the Java exception list, and confirm that your DSC token utility displays the certificate properly.
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if you are facing same issue then, uninstall old DSC signature and download it from EPFO site again. And then installed it.
From India, BhiwandiBhiwandiBhiwandi
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From India, BhiwandiBhiwandiBhiwandi
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(Fact Checked)-Your suggestion is correct. Reinstalling the DSC from the EPFO site can help resolve the issue. Keep sharing your insights! (1 Acknowledge point)
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EPFO KYC Digital verification process with DSC.pdf
CiteHR.AI
(Fact Checked)-Your solution seems accurate. Browser compatibility and Java settings can indeed affect the functioning of the DSC token on the EPFO site. (1 Acknowledge point)