upasna sharma
Respected Users, I have a Question related to the EPF settlement for the Death case.

That is for a female employee and she died in July 2019 as her parents can not follow up to the EPF office because they are from Chhattisgarh and her daughter's EPF amount can only settle in Noida so it's very far to visit therefore the company has decided to help them.

In Company, HR department has submitted all of the documents to the EPF office through courier since they were not providing receiving for submission of documents, and now its been a month HR department did not get any response from the EPF office, not on the authorized Email address/office address.

Kindly advise is there any procedure for follow them through Email or writing a letter?

HR department has already visited the EPF office but there is not any response from their side.

Please advise.

From India, Noida
Management Consultancy
Hr Consultant
Upasna Sharma
Hr Generalist

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The EPFO has an online complaint resolving mechanism. The extracted portion from its web site is given below:
What is EPF Grievance Website to file EPF Complaint?
If you have a question regarding your PF withdrawal, or transfer or updation of details, or complaint against EPF, your employer then you can use EPF grievance website to lodge a complaint. To lodge the complaint you must have your EPF UAN number. This has been made mandatory from 1 January 2016.
One can lodge the complaint if one is EPF member pensioner or employer.
One can raise the complaints against one’s employer (company) or concerned EPFO.
There is a timeline of 30 days for resolving the issue.
One can send the reminders for resolution of the complaint.
The issues for which one can register complaints regarding EPF are:
Withdrawal of PF
The form 13 for transfer of PF accumulations.
EPS: the scheme certificate or 10C.
Pension settlement
Issues related to PF balance.
Payment of insurance benefit or Form 5IF
If a cheque is returned or misplaced.
One can view the status online for the complaints filed.
If the complaints are not resolved in the expected time then one can send some reminders for our complaint.
If you are still not getting any satisfactory reply then you may contact the EPFO office
You can also file an RTI in case of no satisfactory answer from EPFO in time. This will make you get the status of your EPF within 30 days from the date you file RTI.
How to file EPF complaint online at EPF Grievance Website?
Visit http://epfigms.gov.in/ and Click on the Register Grievance to register EPF complaints.
Additionally right to information (RTI) can be used to galvanise action in such cases. Pl send a request to the Regional EPFO Office seeking information on the status. They will be forced to act. Follow it up with more queries, sooner or later they will be forced to settle the claim.

From India, Mumbai
upasna sharma
Thank you so much for your response, this is really helpful.
From India, Noida

There are certain limitations of EPF, it is fund of employee only and employer can not decide or authorize anybody to get the claim,
if e nomination is filed by the employee, then EPF will listen the complaint of nominee only, employer has least role in this subject, but they can only certify the documents for the nominee
if e nomination or any nomination is not filed i.e not found in EPF records then on personal visit of nominee to EPF, they will provide bond draft to to be executed and submit,
Handle it carefully, as in absence of proper nomination, death claims are tough to get settled as there is no "dependent"
so the HR can ask the nominee to file grievance, and if if they want additional documents, HR or the employer can help the nominee to submit the same,

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