Dinesh DivekarDear Vibha Mahesh,
In the service industries like hospitality or airlines, heavy emphasis is laid on the grooming and deportment. Employees are given proper training on these subjects.
However, if you wish to take action for not adhering to the standards of the hotel that it follows, then you may conduct the training and obtain undertaking from the employee that he/she has understood the grooming policies of the hotel and he/she is liable for the disciplinary action if it is not adhered to.
At the time of actual execution, if you find some employee's grooming is not as per the standard, then you may write letter to HR about violations of the grooming standards. Let them take action as they deem fit. In case, if you report directly to the General Manager of the hotel then you may send weekly report on grooming to him/her. How to handle such cases, becomes his/her prerogative.
As a training coordinator, you can do the audit of the operations. However, taking disciplinary action is out of your purview.
From India, Bangalore
umakanthan53I don't think that any Law applicable to hotel industry other than the State Catering Establishments Act deals with the dress and grooming code for the hospitality industry employees. Therefore, every industry can have its own code and the restrictions,if any specified therein should be reasonable. Any violation in this regard can be marked as act of misconduct in the service regulations to ensure effective compliance by the employees.
From India, Salem
Admin_GaneshbizEvery industry has its own dress codes. Once in to any service industry things needs to be adhered strictly or you can get a warning for the same. Its been already told to an employee during pre joining formalities.
From India, Kolkata
KK!HRThe problem appears to be laxity in implementation. This happens when the minor aberrations are overlooked, one leading to another as the breaches of the norms become more and more intensive. Another contributory cause could be the attitude of the top management, are they role models or they also have the attitude of 'Chalta Hai'. If so, then the issue is not superficial but serious meriting much deeper look and corrective action. As Training Coordinator, it is necessary that you lay firm foundation of the expected behaviour, but somehow the message is not getting across. Perhaps you may go for some role play or video emphasising the adverse reaction of customer to a poorly dressed/behaved staff. The traditional method of imparting instructions may not work as the real need is the change in attitude.
From India, Mumbai
vibhamaheshThank you so much .... i have got best response from all of you.
From India, Chennai
V.RaghunathanThe issues referred are all related to Administration. At best as the Training Coordinator you can talk to your peer in administration.
Alternatively it can be conveyed to your superior.