Mohammed Umar
Hi, Could please help me with soft skill modules, for customer service industry , mainly how to deal with customers. Thanks Mohammed
From India, undefined
Process Industry Consultant / Soft Skill
International Corporate Trainer / Hr (od)
Workplace Assessment And Training
+1 Other

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Dear Mr Mohammed Umar,
My suggestion is you first go through all the ppts referred above.
You will get a fair idea and on that basis make your own training material.
Please believe me, when you present what you have yourself prepared,
you will be a lot at ease and comfortable in conducting the programme.

From India

Searching on your own (may be at Slideshare) and in other locations in internet, downloading, reading and understand articles on customer service will give you more self-confidence. You need to own it before delivering it. No two modules of mine will be alike. I start afresh, look at the content afresh from my new client's point of view.
Best wishes

From India

If someone gives you powerpoints, what are you going to do with them?

It appears that you don't know anything about Customer Service, so how are you going to teach your people?

If you intend to stand in front of a class and just read the words on someone else's powerpoint, then you are wasting your time, and that of the employees. They will learn nothing. Anyone can stand up and read a few words on a powerpoint. It is totally useless, and it is not training. They can sit at their desks and read it on their screens.

You first need to do your Training Needs Analysis, and then work out exactly what training your staff need. Then you develop a specific training course to meet those needs. What you think they need isn't what they really need.

I have said a million times here on CiteHR, that training is NOT a one size fits all proposition. Effective training needs to be tailored to the specific audience.

I have many training courses, but I do not give them to anyone else. They were specifically developed for the organisations and their needs. My training courses are useless to you.

From Australia, Melbourne
Col SR Choudhary

PPTs are not much in acceptance now a days by the audience. These ppts may be used as a forward moving aid but they cannot be the sole counting factor. Moreover, training module is always need, audience and subject specific. How good a ppt may be or prepared or oriented a trainer may be on the ppts, he needs to read and understand a lot to support, compliment and deliver. Never ever depend upon others ppts. They are assistance but not prime deliverable.
From India, Karol Bagh

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