Dinesh Divekar
Business Mentor, Consultant And Trainer
Aditi Jain, Delhi
Recruitment, Performance Appraisal, Training,
+1 Other

Good Evening everyone i have to conduct a training program for the staffs in the catering establishment. So, I need your opinions on what topic i can take the training program
28th January 2016 From India, Kanchipuram
Dear Alex,
You are clear about employee training. But you are not clear why you would like to organise the employee training. For this you need to do the Training Needs Analysis (TNA). For TNA, consider the following parameters:
a) Customer Dissatisfaction
b) Operational failures
c) Report from Performance Appraisal of the employees
d) Organisational issues like conflict etc
e) Vision of your organisation like acquiring certification for ISO, six sigma etc.
f) Career Planning and Succession Planning.
Earlier, I have given comprehensive reply on the employee training. Click the following link to refer it:
Dinesh V Divekar
Management & Training Consultant


28th January 2016 From India, Bangalore
Alex, Suggest you look at the catering establishment and the typical challenges faced in this industry. Also look at the participants what role are they performing at workplace. Anything that can support them to do better is a good topic to take up.
The person who is paying you for the program is the best person who can inform you the difficulties s/he is facing from his staff :-)
Good Luck
Respect & Regards
Pankaj D'Costa
28th January 2016 From India, Mumbai
Dear Alex, The first question is why do you want to conduct the training program? Based on that reply we can explore further options. Regards, Anand
29th January 2016 From India, Bangalore
Hi Alex,
You can initially have an asses the gap and further plan for the skill requirement based on the competency of the job.Also you can plan for a general topics such as hospitality management, Facilitation, Customer relation Management etc.
30th January 2016 From India, Bengaluru
Hi Alex,
I suggest its better if you start with common behavioral topics such as team work, time management work life balance or customer focus. These are general programs which are applicable to all levels. Meanwhile, you should start conducting training gap analysis to develop training calendar.
30th January 2016 From India, Gurgaon
you can talk about the importance of catering, hygiene, inter personal relations, communication skills. A mixture of all these with relevant stories or incidents, group discussion make it interesting.
30th January 2016 From India , Bangalore
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