Business Mentor, Consultant And Trainer
Aditi Jain, Delhi
Recruitment, Performance Appraisal, Training,
You are clear about employee training. But you are not clear why you would like to organise the employee training. For this you need to do the Training Needs Analysis (TNA). For TNA, consider the following parameters:
a) Customer Dissatisfaction
b) Operational failures
c) Report from Performance Appraisal of the employees
d) Organisational issues like conflict etc
e) Vision of your organisation like acquiring certification for ISO, six sigma etc.
f) Career Planning and Succession Planning.
Earlier, I have given comprehensive reply on the employee training. Click the following link to refer it:
Dinesh V Divekar
Management & Training Consultant
28th January 2016 From India, Bangalore
The person who is paying you for the program is the best person who can inform you the difficulties s/he is facing from his staff :-)
Respect & Regards
28th January 2016 From India, Mumbai
You can initially have an asses the gap and further plan for the skill requirement based on the competency of the job.Also you can plan for a general topics such as hospitality management, Facilitation, Customer relation Management etc.
30th January 2016 From India, Bengaluru
I suggest its better if you start with common behavioral topics such as team work, time management work life balance or customer focus. These are general programs which are applicable to all levels. Meanwhile, you should start conducting training gap analysis to develop training calendar.
30th January 2016 From India, Gurgaon