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Hi Shelly,
As of " the Role of HR Dept. in Call center", covers Recruitment ,Staffing Selection, Attrition Management , Retention Policy, Recreation , Stress management, shift management, etc...
See, Call center People work for US/UK timings. So, they terribly disturb and seems feel them in separate world. Being HR in call center, you need to do some practice/ implement some of the cases , which have mentioned above.
Any comments... CiteHR friends please...
Regards,
Saravana
Executive - HR
From India, Madras
As of " the Role of HR Dept. in Call center", covers Recruitment ,Staffing Selection, Attrition Management , Retention Policy, Recreation , Stress management, shift management, etc...
See, Call center People work for US/UK timings. So, they terribly disturb and seems feel them in separate world. Being HR in call center, you need to do some practice/ implement some of the cases , which have mentioned above.
Any comments... CiteHR friends please...
Regards,
Saravana
Executive - HR
From India, Madras
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#Listed In: stress management City-India-Madras shift management hr department hr involvement retention policy call centre role of hr attrition management Country-India
A-Role of labour contractors in global production networks -A-1 Imp..pdf
Presentation Slides- 5 S.ppt
