Matching Employee Expectations!

Organisations need to go beyond salary and perks to improve workplace for meeting employee expectations.

Employee satisfaction has become the all-important ingredient for success for most organisations. Knowing what the employees actually want in addition to the facilities and perks offered by the employers, can be an interesting exercise, and help both the employee and the employer in creating a high-performance workplace, says Aditi Joshi

Some of the most prefered incentives that employees seek:

»Interesting work

» Appreciation of work

» Job security

» Good wages

» Promotion/growth

» Good working conditions

» Personal loyalty

» Tactful discipline

» Sympathetic help with problems

» Preferred incentives

» Flexi-timing

» Telecommuting

» Company paid vacations

» Accident and health insurance benefits

» Retiral benefits

» Asset building loans

» Company transport

Today when the workplace is seen more as a ground for rapid growth and evolution of an individual along with the organisation, the challenge to align each employee's expectations with the company's culture and cost saving strategies is practically the biggest challenge for most employers.

To do so, employers are now going beyond heavy paycheques and perks, and looking at things that the employees can never stop asking for more. recently spoke to professionals, across different organisations, to find out the one thing that they would like to change about their job.

The results were quite interesting: while as many as 40% of the respondents wanted a hike in salary, 30% wanted lesser work hours, 15% wanted to change their commute to office, 10% wanted to change their boss and only 5% said there was nothing that they wanted to change about their job.

Interestingly, quite a number of people said that they would need an afternoon nap (which they termed as power nap), to perform better at work. A good canteen, pantry and coke vending machines were among the other perks employees were looking for at their workplace. A majority of participant also stressed on the need of a better workculture and proper communication channels.

All the respondents wanted open dialogues, casual environment where they could feel easy and work without pressure, in addition to a good and understanding boss was critical to their work progress.

Another important thing that many professionals want is support of web services, in improving their performance at the workplace.

Here are some key factors that can help employers match employee expectations:

Sharing Information With Employees

It is crucial that workers are not kept guessing about what's going on in a particular division/department. Employees must always be well informed of any small or big development in an organisation. This enhances trust and eliminates misunderstanding and rumour.

Balance Between Praise And Criticism

Many employees complain that their managers talk to them only when something goes wrong. While employees agree that they should be corrected when they make mistakes, but most want equal time allotted for praising good work. Such praise, they said, would motivate them to do a better job.

Being Available

Employees seek assistance and meaningful, coherent discussions with their managers. Managers are also blamed for communicating only with a few favourites. They need to spend equal time talking with each individual.

Be Fair

In case of a disagreement with a manager, employees are willing to see the manager's point of view if it is presented in a reasonable, non-dictatorial way. When a manager uses an informal, democratic approach rather than an "I know best" approach, they tend to have more trust and belief in what is said-and this helps them accept new ideas, too.

Effective Induction

Every new joinee must be made to go through a proper orientation session.

Improve Appraisal Interviews

Many employees feel they are on trial during appraisal interviews. They are afraid to bring up problems they may be having on the job. To avoid this, managers need to establish a climate in which employees feel free to say what's on their minds.

Companies must keep in mind that although money is important to every individual but there are things beyond money like respect, growth rate, continuous learning and open communication that can ensure employee loyalty and satisfaction. They should not only stress on standardising human resource policies, but also aim at creating options that allow for customising to individual needs

Dear friends, Emploees can be: Joota chatoo(boot lickers), Kudkudau(grumblers), Kamarkasu(waist tightners) and Ram bharasu(fatalists). Each need differential reinforcers. Regards, Jogeshwar
From India, Delhi

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