People Function
Hr Professional
Consultant / Professor

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Hi all,
I wanted to know measures for effective implementation of PCMM level 2. PCMM level 2 has six process areas. I want some effective measures(Quantitative if possible), for each practice in level 2. Thanks.

Each of the measurement practices typically have a set of example measures. Of course, every organization should define and use the measures that make sense in their business settings.
So a good starting point for Level 2 (or any Level) measures would be to look at each of the Measurement Practices in the People CMM.
If you don't have a copy, you can download the Technical Report version from the SEI - - or you can get a copy of the book version. The book version has recently gone into a new printing in both the US and India, so it should be readily available.

Thanks Bill. Appreciate your answer.
I have gone through the PCMM Report. The measures suggested there, are very subjective. I am looking out for quantitative measures. The report ofcourse, cannot provide that. We have to generate them. I was looking for something like, I have stated in my example below.
For example, consider one practice of PCMM level 2.
Work Environment: the measures could be
a. Workplace audit report
b. Complaint status - Raised vs resolved
c. Feedback from employees - Status review
d. Employee Welfare measure status - Health check up, celebrations,
e. Periodic review of systems.
f. Time taken to provide facilities - vehicle, stationery, computer,
workspace, id cards etc.
These are some measures. I would appreciate if i get more quantitative measures. Much of formula oriented.

It is not necessary to have quantitative measurement in the level 2, just measurement is sufficient. -Sathya
I think there is perhaps a semantic misunderstanding here.
Many measures are quantitative. Each Process Area has measurement activities, and requires that the organization collect and use these measures.
At Level 2, it is not required that their be quantitative management of the organization's processes (business processes or HR/workforce processes), but this comes into play at Level 4.
The quantitative management that happens at Level 4 is often built on the data that have been collected as measures (quantitative or qualitative) that have been collected beginning with Level 2.

Exactly the same thing I put it in one statement. At level 2 organizations are establishing the foundation and the improvement follows in level 3 and 4. The same level 2 processes are transformed in to advanced practices at level 3 and 4. As each process measurement is necessary but not necessarily it is quantifiable at level 2. As you mention the level 4 will take care of this requirement..

Not exactly the same thing....
quantifiable is not the same thing as quantitative management.
I should be able to quantify my measures at level 2, but I may manage with them differently at Level 2 and at higher Levels, as we both pointed out.

It is not a requirement at PCMM level 2 to quantify the measures at level 2. As i mentioned earlier just measurement is necessarry. Refer to the model for more info. -Sathya
Dear Sathya You are discussing the Model with one of the Model Architects itself !! Bill Hefley along with Bill Curtis is one of the co-authors of the Model FYI pls Cheers K
Yes, I am very familiar with the model. I am one of the authors.
It is not sufficient to just measure at Level 2. Each of the Level 2 Measurement Practices says that
"Measurements are made and used to ..."
Measurements must be made and used in managing and performing the Process Area. A good section to refer to in the model is Section 6.2.4

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