Hi All, Please find attached some information on Telephone skills for customer service people. Regards, Meenakshi
From India, Pune

Attached Files
File Type: doc telephone_etiquettes_in_customer_service_119.doc (86.5 KB, 2770 views)

dear meenakshi that was a nice presentation, and i think these things will be more helpful to those who are planning to have their career in call centres, keep posting. regards Rupa
From India, Madras
Dear Meenakshi,
Good... Keep it up...
May be you can expand it further to include.. let's say in a bank branch or in a front office of some company whereby customers asr coming for a face to face interaction, how to handle telephone calls (personal and official) when a customer is sitting in front waiting to be served...

From India, Mumbai

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