Hello all;
I am a Quality Assurance Manager for a call center that is receiving low scores for Customer Satisfaction (CSAT). I would like some help in developing soft skill training for representatives to improve CSAT scores. Any help would be greatly appreciated.
CesarR
From Mexico, Juárez
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I am a Quality Assurance Manager for a call center that is receiving low scores for Customer Satisfaction (CSAT). I would like some help in developing soft skill training for representatives to improve CSAT scores. Any help would be greatly appreciated.
CesarR
From Mexico, Juárez
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Dear Caesar,
If your Customer Satisfaction Index is low, find out why it is low. What are the top five reasons for it? Then, identify the relevant skills that will enhance the CSI. This is a better way to improve customer satisfaction.
Ok...
Dinesh V Divekar
From India, Bangalore
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8072If your Customer Satisfaction Index is low, find out why it is low. What are the top five reasons for it? Then, identify the relevant skills that will enhance the CSI. This is a better way to improve customer satisfaction.
Ok...
Dinesh V Divekar
From India, Bangalore
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