Retail Customer Service & Selling Skills - PPT Download - CiteHR
Monil S
Pr, Cr, Bd, Ops & Training - Retail &
Training Manager - Retail
Softskills Trainer
Steve Cheong
+5 Others

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Hello friends,
Earlier I did shared my material on the same topic. However this is my latest work on Retail Customer Service & Selling Skills - improvised, the presentation and Facilitator's Guide are provided along. Most of it is self explanatory. However you will have to add your own Activities wherever you feel important and appropriate. If any of you improved these material do mail me a copy of it for my reference. ph. 99 49 55 71 79. Happy Reading !!

Attached Files
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File Type: ppt Customer Experience Management - Store Managers - 04 June 09.ppt (417.5 KB, 5327 views)
File Type: doc Customer Interaction - Caselets and Roleplays.doc (68.0 KB, 3718 views)
File Type: doc Facilitator's Guide - Customer Experience Management.doc (5.14 MB, 3146 views)

I have gone through the slides and I must say you have done a comprehensive job of it. The information and organisation of the material aids teaching in a systematic flow and only highlight the essential points (which you do well.) Also it is not cluttered or cramped, with each slide just suitable for the points made. Good training material. Thank you

Hi Anil, Very impressive. Thanks for sharing such valuable inputs. Since working with retail giant, this will be very useful material for me. Keep Posting..... Rgds, Monil S. 9879790907
Hey Anil... Excellent work... Quiet impressive... Keep posting... Your hardwork will always be appreciated.
Hi Amit
I am new to this site..However I am amazed by the amount of quality Knowledge sharing that happens here..I really liked the material..Specially the Facilitator Guide process of Ask, Show and Tell
Also the Retail Greeting process is pretty impressive
All the Best Anil

Hi Anil,
You really deserve a standing aplause for the meticulous work you have done. I am so happy to see people sharing their hard work in this forum. It makes me feel proud of you and being a member in this site.

Dear Anil, Really am thankful to you. As am working for rural unemployed youth, definitely its going to help me. Great stuff u have given. Keep posting....... Thanks And regards Suresh
Very informative, its really helpful.... actually I was looking for it. thanx & regds P R Kumar
hi anil, i am from hyderabad, Must say that was a fantastic preparation.And the best part is are able to share it with us.I Thank you from the bottom of my heart Venkat
Dear Anil,
Your work has been really very useful for me. You have a very big heart to share your hard work here and believe me you will always be blessed with tons of knowledge because knowledge enhances once you share. I was searching for relevant material (slides, role plays, videos, case studies etc) to prepare my session for April 7. I did not receive any support from my coworkers although all of them are Trainers. Anyways, Hats off to you for sharing this wonderful piece of work and really you deserve a huge round of applause. All the Best for your endeavors of Life.

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