I came across a wonderful customer service PowerPoint presentation that lists approximately 80 tools that one can use in different scenarios. Some of the tools include:
- Above and Beyond the Call of Duty
- Acknowledge Customer's Needs
- Acknowledge without encouraging
- Active Listening
- Admitting Mistakes
- Allowing Venting
- Apologize
- Appropriate Nonverbal
- Appropriate Smiles
- Arranging Follow-Up
- Assurances of Effort
- Assurances of Results
- Audience Removal
- Bonus Buyoff
- etc.
Best of all, it is a free download.
(Link removed due to being outdated) (Search On Cite | Search On Google)
From India, Hyderabad
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3- Above and Beyond the Call of Duty
- Acknowledge Customer's Needs
- Acknowledge without encouraging
- Active Listening
- Admitting Mistakes
- Allowing Venting
- Apologize
- Appropriate Nonverbal
- Appropriate Smiles
- Arranging Follow-Up
- Assurances of Effort
- Assurances of Results
- Audience Removal
- Bonus Buyoff
- etc.
Best of all, it is a free download.
(Link removed due to being outdated) (Search On Cite | Search On Google)
From India, Hyderabad
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Here is a comprehensive customer service presentation for the benefit of all. Hope you will find it useful
From India, Hyderabad
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From India, Hyderabad
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