Ash Mathew
Recruitments, Training`
+2 Others

Thread Started by #phardeep

Hello friends:p:p
while doin job search many times i come across that 6 mths experience in international call centre would be an advantage to get into HR job....
My confusion is that why most employers seeks this experience...i mean any specific reason n if a person having experience in sales field n than wants to work in HR field than....???
Waitin for your replies...
Thanks:p
3rd June 2009 From India, Pune
Dear Phardeep,

I dont completely agree that every company prefers HR with experience in International call center. It may be - The recruitment firms, for Consultant job.

Recruitment firms are in a rat race here. To give a better picture, when companies hire search firms, they hire more than 2 or 3 search firms. When a position comes up, they give it to these firms and - all of them send profiles/candidates to be interviewed for. The Search firm that sent the right candidate, will get the hire price (may be aqt 8.33% or 12% ) of the candidates CTC (I assume you are a fresher - hence a detailed explaination)

So if you see here, if these search firms have to survive, they need aggressive people, with good communication skills.

Now in an international Call center - Aggressiveness and Language is essential for survival. You have targets set there, so the candidate is used to such pressure, and also, knows to maintain good standards while communicating.

I worked in a BPO initially (but in a Recruitment process) for Fortune 100 companies and represented major global giants. You know - it was mostly confidential searches like VP - Technical / Practise Director / etc. So you get to talk to senior people in the industry..after major goof ups, we get to learn the proper etiquette, and their culture.

And in such places, you dont talk only to people in the US, but also...in UK, Australia..and I must say - talking to Canadians, is the best experience one can have!

And the focus is not one industry - its vast - Pharma, IT, Gaming, Banking, Oil & Gas...

and I must say, the training one receives from good companies, is really good and proves to be useful.

So you see, for a recruitment firm, they look at meeting the immediate requirement, and what they mean by International Call Center experience is - Aggressiveness, Ability to work under pressure, and excellent communication skills.

I dont know if you have friends who work in a BPO (not just doing verification type of jobs - but hard core sales / Recruitment / Financial interpretation ). Gone were the days when call center used to hire just 12th pass, but now, its a happening Industry.They are careful while selecting people who represent their company (brand image). My friend with BE (Mech) was also in a process, where he was involved in Business Development / and providing technical support. The reason why he took this up was - in two years, he was good with BD and communicating his ideas effectively. He is working offshore now.

But I would not say everyone with a call center experience suits an HR job...neither all HRs would suit a call center job. Its just - a preference set by that company.
4th June 2009 From India, Madras
Hi Phardeep,
Greetings.
I feel you better join some IT Recruitment training course which will take 15-30 days time where in they will make you a recruitment specialist and over a period of time you get the expertise in Recruitment and become a true professional.
For more details contact :09341416808 (Bangalore)
Regards,
Mukund
4th June 2009 From India, Hyderabad
Hello Mr mukund.. Thank you so much for your valuable advice..I’ll definately look forward to it. I’d appriciate if u let me know more about this training course... Thanks alot..
4th June 2009 From India, Pune
Hi Phardeep
Sure...
you should try to learn about Recruitment process, Technologies, IT Domains ( telecom, finance, healthcare, Networking ...), client management, business development, expectation management (aspirants), working on Job portals (naukri, monster..), Negotiation skills ( salary ) ....etc.
In HR Recruitment these skills are most important.
All the best.
Mukund
Director - HBN Solutions
Bangalore
4th June 2009 From India, Hyderabad
Hi Mr Mukund,
I was thinking that this trainings r not so useful i always get emails reg these trainings but i ignore..em.
anyways i came across ur blog that u r involved in conducting this training..do you conduct this trainings in Banglore only or in other cities also..like in mumbai.
Have a nice day.
4th June 2009 From India, Pune
Dear Mukund,
This is Rashmi Bhalerao from Mumbai.
I understand that you give trainings.
I am basically from ITES HR Industry,I am looking for training in IT domain to know the IT jargons in Recruitment.
Can you arrnnge a batch here in Mumbai for IT Training as its not possible to come Banglore.
Would appreciate your feedback on same.
Best Regards
Rashmi Bhalerao
5th June 2009 From India, Mumbai
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